At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Introduction to team
Travel Partnerships and Advertising helps partners, including hotels, vacation rentals, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply and our leading advertising and travel media network.
Make an impact
As part of the Travel Partnerships and Advertising division, the Hotel Partner Solutions team helps protect reliable hotel partner experiences by resolving complex production issues and improving operational performance across critical systems. As a Senior Hotel Partner Solutions Specialist, you will lead high-impact investigations, drive sustainable remediation, and play a key role in strengthening reliability, monitoring, and technical operations across the team. This role is also suited to someone who is comfortable taking ownership during live incidents, including leading SRE bridge calls and participating in weekend on-call support when activated.
In this role, you will
Lead investigations into high-impact incidents and recurring operational issues, perform structured root cause analysis, and drive corrective and preventive actions.
Analyze system behavior, logs, metrics, and data to identify trends, validate hypotheses, and resolve complex production issues in distributed, high-availability environments.
Partner with engineering, product, and business teams to implement practical, sustainable solutions that improve reliability, monitoring, and operational performance.
Identify and implement opportunities for automation, tool enhancements, and improvements to operational standards, processes, and support resources.
Communicate clearly during incidents, escalations, and post-incident reviews, including preparing concise summaries and investigation reports.
Act as a subject matter resource and escalation point for junior team members, supporting onboarding, coaching, knowledge sharing, and quality reviews.
Experience and Qualifications
Bachelor’s or master’s degree in technical discipline or related technical field; or Equivalent related professional experience.
3+ years of experience supporting production or operational environments, with demonstrated experience leading investigations and delivering measurable improvements.
You have strong analytical and troubleshooting skills, with the ability to independently resolve complex issues in distributed, high-availability environments.
You have experience using monitoring and observability tools such as Splunk, Datadog, Kibana, or similar platforms, along with SQL for investigation and data analysis.
You bring familiarity with API architectures such as GraphQL, cloud and infrastructure concepts, SQL literate, and understanding testing principles, and at least one scripting or programming language.
You communicate clearly, adapt detail to your audience, and approach problem-solving with a systems perspective that considers broader operational impact.
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.