Senior Group Product Manager, Jira Service Management Ops

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Overview
Reporting to the Head of Product JSM Ops, the Senior Group Product Manager is primarily responsible for enabling customers to implement world-class incident management capabilities. This role also explores advancements in this domain, leveraging AI, automation, alerting, change tracking, and status communication to enhance overall effectiveness.
Responsibilities
Main Responsibilities

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  • Establish a strategic direction and provide clarity for the JSM Operations roadmap, ensuring that investments are balanced effectively.
  • Facilitate decision-making across the organization and various functions to enhance the growth of our Enterprise customer base in relation to JSM Operations.
  • Lead and motivate the teams that support AIOps, automation/orchestration, and DevOps tools.
  • Represent Atlassian and JSM at partner and customer events, showcasing our offerings.
  • Oversee programs that encourage teams to develop innovative solutions and provide high-quality, actionable recommendations.
  • Engage deeply in the monthly review of business performance concerning JSM's growth objectives.
  • Collaborate directly with development and design squads at all organizational levels to drive prioritization and alignment.
  • Mentor and inspire a growing team of 7-9 experienced Product Managers.
  • Act as Senior Product Manager in high-priority customer discovery and escalation meetings.

Qualifications

• Proven experience in Enterprise Product Management, particularly in launching SaaS products at an Enterprise scale, with a focus on the ITSM sector.
• Comfortable leading a diverse Portfolio of domains that may not be interconnected, and managing projects that span the entire organization.
• Strong people management skills, with a passion for developing and mentoring Product Managers while holding them accountable for multiple workstreams.
• A clear vision for your product or portfolio that provides direction and inspiration to the team.
• The ability to translate abstract challenges into strategic initiatives and break them down into a cohesive plan that empowers teams to transform problems into user and Atlassian success.
• A relentless ability to prioritize effectively, coupled with the technical expertise to collaborate closely with engineering to execute the roadmap you establish.
• Exceptional communication, networking, and stakeholder management skills that enable you to craft and deliver a compelling narrative at the appropriate level to engage and inspire any audience.

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .