Senior Director (R-17738)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

The role:

As a leader for Cloud Engineering, DevOps, and SRE in the Global Data Platforms Engineering team you will join a team of brilliant, friendly and energetic cloud/big data solutions architects, data engineers, data architect, QA engineers and project managers who strive to deliver best of breed solutions to our customers.

Are you someone that can thrive in a high energy, high growth, fast paced environment? Then you might be just who we are looking for.

Key Requirements

• Should have at least 15+ years of extensive experience in IT infrastructure, Public/Private cloud, DevOps, SRE, Application Solution architecture, Big Data, and building large scale enterprise grade platforms in public cloud.
• Must have experience in architecting production-level workloads, including end-to-end pipeline load performance testing and optimization on the cloud based big data platforms.
• Must have 6+ years of hands-on experience in architecting large-scale applications on AWS or Azure public cloud environments.
• Must have hands on experience with clustering software like Kubernetes, Spinnaker, Ansible, Mesos
• Experience with continuous delivery and deployment pipelines
• Experience working with OpenStack, Linux/UNIX, Rackspace, Docker and AWS EKS
• Should be willing to take up the role of DevOps SME, who will advise various BU/IT teams on architectural, design, performance tuning, cost efficiencies, and operations related issues.
• Will be responsible for developing overall DevOps strategy, technical design, and other technical documentation to support various IT initiatives.
• Be a trusted advisor, and internal SME who will help BU teams with review of architecture patterns and suggest cost effective models.
• Must have experience in setting up security architectures including firewalls, encryption, masking, KMS, IAM, MFA, network (VPC’s/VNET’s), compliance (SOX/HIPPA/PII), data protection, Infra automation, BCP/DR, SIEM, audit controls, CMP, and other related items.
• Work closely with application/operations teams to actively identify & resolve performance issues throughout public cloud landscape.
• Design, write, and maintain software to improve the availability, scalability, latency, and efficiency of applications, incorporating third party open-source tools when available.
• Own, maintain, and continuously improve all systems provided as a service, such as monitoring and datastores
• Experience with SOA Application, Distributed Architecture and Cloud-Base Services
• Knowledge and understanding in emerging technologies of cloud, distributed computing and big data
• Certification as an Azure Solutions Architect, GCP Solution Architect, Cloud Security Certification, and/or OpenStack Administrator Certification a plus
• Should have prior experience in developing work effort estimates, project plans, budget estimates, and roadmaps.
• End to end lifecycle implementation experience building large enterprise scale applications using AWS/Azure cloud services is highly desired. 

Build a Cloud & Big Data team responsible for:

• Supporting AWS cloud deployments related to Data & Analytics platform engineering team
• Build, roll out, and operate new PaaS or IaaS services in AWS (ex: roll out Kafka as a Service, Airflow, EKS, etc.,)
• Support AWS infra related to Data Supply Chain - Terraform/Salt  
• Install, maintain, support – Enterprise tools (ex: Informatica, StreamSets, etc.,) on AWS
• Be responsible for deploying new tools in AWS
• Maintain, enhance, and support AWS EMR, AWS Spark/Kafka clusters, and related AWS PaaS components
• Maintain, enhance, and support Databricks environments
• Maintain, enhance, and support Snowflake
• Maintain, and manage reddis, elastic search, solr, and other search engines
• Collaborate with developers and operations teams to build and deploy custom solutions in AWS.

Team Management

• Experience developing and managing a team of engineers
• Experience working in a fast-paced, results-oriented environment
• Experience of minimum of 5+ years leading a global Cloud Engineering, & DevOps support team
• Experience of managing in a highly intensive and time-sensitive geographically dispersed product support organization
• Experience with complex system performance data analysis, system troubleshooting and applied technical problem-solving skills to effectively manage operations.
• Proven experience managing escalated accounts and driving incident, problem, and escalation management to successful resolutions
• Proven ability to manage ambiguity and a preparedness to take on what is necessary to get things done
• Proven work experience overseeing all aspects of the technical support management including staffing, shift operations, products, technology etc.,
• Expertise in developing/enhancing the key support metrics to measure the effectiveness of the team members, processes, operations with the goal of achieving higher employee satisfaction and customer CSAT/NPS scores.
• Experience in working productively with cross functional teams and creating/leading cross-functional programs to bring about greater operational efficiency.

Interpersonal skills:

• Good communication/presentation and influencing skills are a MUST as there is heavy interaction with various executive stakeholders.
• Listening ability and patience
• Critical thinking, complex Problem Solve and Troubleshoot
• Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
• Able to work independently or as part of a team.
• Ability to explain complex ideas to those with limited IT and systems knowledge
• Demonstrate ability to independently learn technologies and process thru continuous learning
• Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.