Blend is a premier AI services provider, committed to co-creating meaningful impact for its clients through the power of data science, AI, technology, and people. With a mission to fuel bold visions, Blend tackles significant challenges by seamlessly aligning human expertise with artificial intelligence. The company is dedicated to unlocking value and fostering innovation for its clients by harnessing world-class people and data-driven strategy. We believe that the power of people and AI can have a meaningful impact on your world, creating more fulfilling work and projects for our people and clients. For more information, visit www.blend360.com
Job DescriptionWe are looking for an Data Scientist with experience in Speech-to-text and Text Generation and KPI Extraction to solve a Conversational AI challenge for our client based in EMEA. The focus of this project is to transcribe conversations and leverage generative AI-powered text analytics to drive better engagement strategies and decision-making.
The ideal candidate will have deep expertise in Speech-to-Text (STT), Natural Language Processing (NLP), Large Language Models (LLMs), and Conversational AI systems. This role involves working on real-time transcription, intent analysis, sentiment analysis, summarization, and decision-support tools.
Key Responsibilities:
- Conversational AI & Call Transcription Development
- Implement language model fine-tuning for industry-specific language.
- NLP & Generative AI Applications
- Build summarization models to extract key insights from conversations.
- Implement Named Entity Recognition (NER) to identify key topics.
- Apply LLMs for conversation analytics and context-aware recommendations.
- Design custom RAG (Retrieval-Augmented Generation) pipelines to enrich call summaries with external knowledge.
- Sentiment Analysis & Decision Support
- Develop sentiment and intent classification models.
- Create predictive models that suggest next-best actions based on call content, engagement levels, and historical data.
- AI Deployment & Scalability
- Deploy AI models using tools like AWS, GCP, Azure AI, ensuring scalability and real-time processing.
- Optimize inference pipelines using ONNX, TensorRT, or Triton for cost-effective model serving.
- Implement MLOps workflows to continuously improve model performance with new call data.
Technical Skills
- Strong experience in Speech-to-Text (ASR), NLP, and Conversational AI.
- Hands-on expertise with tools like Whisper, DeepSpeech, Kaldi, AWS Transcribe, Google Speech-to-Text.
- Proficiency in Python, PyTorch, TensorFlow, Hugging Face Transformers.
- Experience with LLM fine-tuning, RAG-based architectures, and LangChain.
- Hands-on experience with Vector Databases (FAISS, Pinecone, Weaviate, ChromaDB) for knowledge retrieval.
- Experience deploying AI models using Docker, Kubernetes, FastAPI, Flask.
Soft Skills
- Ability to translate AI insights into business impact.
- Strong problem-solving skills and ability to work in a fast-paced AI-first environment.
- Excellent communication skills to collaborate with cross-functional teams, including data scientists, engineers, and client stakeholders.
Preferred Qualifications
- Experience in healthcare, pharma, or life sciences NLP use cases.
- Background in knowledge graphs, prompt engineering, and multimodal AI.
- Experience with Reinforcement Learning (RLHF) for improving conversation models.
Why Blend360?
- Impactful Technical Work: Be at the forefront of AI innovation, designing and implementing cutting-edge technical solutions for leading companies and making a tangible impact on their businesses.
- Growth Opportunities: Thrive in a company and innovative team committed to growth, providing a platform for your technical and professional development.
- Collaborative Culture: Work alongside a team of world-class experts in data science, AI, and technology, fostering an environment of learning, sharing, and mutual support on complex technical challenges.
- Bold Vision: Join a company that is brave, goes the extra mile to innovate, and delivers bold visions for the future of AI.
- If you are a visionary & passionate about leveraging AI and GenAI to drive business transformation and are excited by the prospect of shaping the future of our clients, we encourage you to apply!
