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Key Responsibilities:
Strategic Collaboration: Proactively partner with Customers, internal stakeholders to drive the renewal process for customer software maintenance agreements and subscriptions, ensuring alignment with business goals.
Work Allocation – Should be a POC to contribute work allocation, analyse reports, trends, customer call outs, building success stories, ensuring monthly renewal discussions with customer.
Audits – Review cases, audits, churn analysis, monthly score card for the CSA will be the major KPIs
Renewal Offers/Quotes Creation: Develop tailored renewal offers and quotes utilizing contract information, customer usage insights, and company direction.
Timely Delivery: Ensure the timely delivery of renewal offers and quotes to the appropriate customer contacts, facilitating an efficient renewal process.
Accurate Forecasting and Reporting: Maintain an accurate forecast of renewals; lead renewal forecasting meetings and collaborative activities for designated account portfolios.
Contract Negotiation: Negotiate contract terms and pricing effectively, with guidance from relevant internal departments and management, to achieve favourable outcomes for both the company and the customer.
Order Processing: Process renewal orders promptly to enhance customer satisfaction and operational efficiency.
CRM Management: Maintain and update account information in the CRM system, ensuring accuracy and completeness of all relevant data.
Customer Health Monitoring: Update customer health metrics based on negotiations and discussions, proactively managing customer relationships.
Opportunity Referral: Identify and refer potential expansion opportunities to the Sales team, contributing to growth initiatives.
Feedback Integration: Collect and share customer feedback with relevant internal teams, including Customer Success, Support, and Management, to drive improvements.
Product Knowledge Development: Gain an in-depth understanding of insightsoftware solutions to effectively communicate value and benefits to customers.
Minimum qualifications:
6 to 9 years’ experience in Renewals Management or Account Management in the software industry
Knowledge of CRM systems, preferably Salesforce: The Customer Company
Knowledge and experience reviewing and comprehending contract terms, preferably in software
Ability to work in a fast-paced environment
Ability to work cross-functionally with other departments and team members
Comfortable in a highly autonomous role with strong organizational skills
Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
Excellent interpersonal and written and oral communication skills.
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
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