CoverGo | Insurtech
Senior Cloud Infrastructure Engineer (Fully Remote - Aligned to UTC+2)
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Frontline Product Support Engineer for Boomi AtomSphere delivering global, follow-the-sun technical support. Troubleshoot integrations, APIs, networks, and logs; use tools like Postman, Wireshark, and Charles Proxy; work with Kubernetes, Windows/Linux, Salesforce/NetSuite/Hadoop; communicate solutions to nontechnical customers and collaborate across teams. Shift is 1:30 AM–10:30 AM IST with eventual Hyderabad office transition.
Top Skills:
AIBoomi AtomsphereCharles ProxyEltETLGroovyHadoopHTTPHttpsJavaJavaScriptKubernetesLinuxNetSuiteOauth 2.0PostmanRancher DesktopReactRestSalesforceSftpSoapSsl/TlsTcp/IpWindowsWiresharkWsdl
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Provide high-level technical support and troubleshooting for Boomi AtomSphere customers, resolve complex integration and connectivity issues, analyze logs and network traces, collaborate across teams, and communicate technical solutions clearly to non-technical customers. Work follow-the-sun shifts and transition to Hyderabad office.
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AIBoomi AtomsphereCharles ProxyEltETLGroovyHadoopHttp/SJavaJavaScriptKubernetesLinuxNetSuiteOauth 2.0PostmanRancher DesktopReactRestSalesforceSftpSoapSsl/TlsTcp/IpWindowsWiresharkWsdl
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Provide high-level technical support and troubleshooting for Boomi integrations, diagnose root causes across integrations, APIs, and OS/Java logs, use diagnostic tools and protocols to resolve customer issues, collaborate globally in a follow-the-sun model, and transition to in-office Hyderabad with overnight shift coverage.
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Ai ToolsBoomi AtomsphereCharles ProxyElt/EtlGroovyHadoopHttp/SJavaJavaScriptKubernetesLinuxNetSuiteOauth 2.0PostmanRancher DesktopReactRestSalesforceSftpSoapSsl/TlsTcp/IpWindowsWiresharkWsdl
Top 3 Reasons To Join Us
- 100% Remote
- International Environment
- Working on the latest tech for the Insurtech Market Leader
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
- We are a leading global no-code insurance platform for health, life, and P&C
- We’re the winner of the Insurtech of the Year in all of Asia and other awards globally
- We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more
- We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world
- We are fully funded and backed by reputable VC funds and strategic institutional investors
- We have a global presence in Asia, EMEA and the Americas
- We’ve grown our annualized revenue by over 30x since January 2021
- We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world
- Work closely with development teams to design, build, and continuously improve our scalable delivery environment.
- Define and implement reliability goals across all layers of the stack from infrastructure to business logic—to ensure high availability, performance, and resilience.
- Develop and promote shared tooling and processes that empower developers to stay agile while meeting critical non-functional requirements like system availability, security, performance, and maintainability.
- Automate wherever possible, and where full automation isn’t feasible, enable self-service workflows to reduce friction and manual effort.
- Manage infrastructure using Infrastructure-as-Code (IaC) tools and principles, ensuring consistency, traceability, and repeatability across environments.
- Maintain clear, up-to-date operational documentation that reflects infrastructure changes, system upgrades, and key processes to support effective operations and incident response.
You'll be successful in this role if:
- You are a hands-on cloud engineer and excel in problem solving.
- You are a quick learner and excited about learning new technologies.
- You are passionate about distributed systems and infrastructure design.
- You thrive in an environment with lots of context.
- You advocate DevOps.
- You enjoy collaborating with engineers across functional teams and have excellent communication skills.
- You are available to work during UTC+2 hours (12:30 PM – 9:30 PM IST).
- Proficiency in at least one major cloud provider such as AWS, Azure, GCP, or Alibaba Cloud.
- Hands-on experience with container orchestration platforms, especially Kubernetes.
- Scripting skills in Python and/or Bash for automation tasks.
- Solid understanding of Infrastructure as Code, ideally using Terraform.
- Hands-on experience with monitoring and observability tools, such as Prometheus and Grafana stack.
- MS/BS in Computer Science or a related degree.
Good to Have
- Experience with database technologies like MongoDB, PostgreSQL.
- Familiarity with micro-services using either of RESTful API, gRPC or GraphQL.
- Experience with GitOps(Flux) and CiCD tools (Github Action).
- Immediate availability is a strong advantage.
- 100% Remote
- Competitive remuneration package
- Paid annual leaves
- Health Insurance
- Annual Performance Bonus
- Stock Options after 6 months
- Company activities and events
- Remote work allowance
- Anniversary Bonus
- Company activities and events
- Learning and development plan
CoverGo Company
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