Lead customer journey mapping and gather, analyze, and document business and user requirements for a financial services client. Translate needs into functional requirements, align CRM and Martech teams with business objectives, and support workshops, stakeholder interviews, and documentation throughout a 4-month engagement.
About Octopus by RTG
Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.
Key Responsibilities- Lead and support customer journey mapping exercises for a financial services client.
- Collaborate with senior stakeholders to gather, analyze, and document business and user requirements.
- Translate business needs into clear functional requirements and actionable insights.
- Work closely with CRM and Martech teams to align business objectives with technical capabilities.
- Support workshops, stakeholder interviews, and documentation efforts throughout the engagement.
Requirements
Experience
- 5–7 years of solid, relevant experience as a Business Analyst.
Industry Knowledge
- Strong familiarity with the financial services industry.
Technical Exposure
- Hands-on experience working with CRM and Martech platforms.
Soft Skills
- Proactive, collaborative, and approachable.
- Strong stakeholder management and communication skills.
- Ability to work effectively in fast-paced, client-facing environments.
Similar Jobs
Software • Hospitality
Generates and converts group sales leads, develops client relationships, creates targeted sales strategies, manages proposals and negotiations, conducts site visits, secures contracts, and coordinates room, food and beverage, and meeting-space requirements. Maintains accurate account and reservation information while driving room revenue, profitability, and customer satisfaction.
Software • Hospitality
Prepares and presents dishes according to recipes and quality standards, supervises kitchen staff, maintains cleanliness and food safety, manages ingredient storage and rotation, supports food-cost control, coaches team members, and ensures compliance with health, sanitation, safety, and alcohol-awareness regulations.
Top Skills:
Haccp
Cloud • Information Technology • Security • Software • Cybersecurity
Lead technical strategy for strategic enterprise accounts across APAC. Design Cloudflare network, application, and security architectures; conduct discovery, demonstrations, proof-of-concepts, and executive briefings; coordinate cross-functional teams through adoption, value realization, renewals, and expansion. Build senior stakeholder relationships, shape technical opportunities, address risks, advocate for customers, and develop reusable architecture resources. Extensive travel is required.
Top Skills:
Ai ToolsApplication SecurityCloud ComputingCloudflareEnterprise NetworkingSaaS
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
