Key Responsibilities
- Administration and Configuration: Manage and administer Atlassian tools, ensuring they are configured to meet the needs of the organization. This includes user management, workflows, custom fields, permissions, screen schemes, and other configurations.
- System Maintenance: Perform regular system maintenance, upgrades, and patches to ensure the stability and security of the Atlassian environment.
- Monitor Performance: Continuously monitor system performance, troubleshoot issues, and optimize system configurations to ensure optimal performance.
- Integration: Integrate Atlassian tools with other systems and tools used within the organization to streamline workflows and enhance productivity.
- User Support and Training: Provide support to end-users, including troubleshooting issues, answering questions, and providing training and documentation as needed.
- Best Practices and Standards: Establish and enforce best practices and standards for using Atlassian tools within the organization. This includes creating and maintaining documentation, guidelines, and procedures.
- Project Management: Work closely with project managers and teams to understand requirements and implement solutions using Atlassian tools. This includes customizing workflows, dashboards, and reports to support project management needs.
- Collaboration: Collaborate with cross-functional teams to understand their needs and provide solutions that enhance productivity and efficiency.
- Innovation: Stay current with industry trends and best practices related to Atlassian tools and bring innovative ideas and solutions to the organization.
- Security Compliance: Ensure that the Atlassian environment complies with security policies and procedures, including data privacy and protection standards.
Qualifications
- Experience: Minimum of 8+ years of experience administering and configuring Atlassian tools, including Jira, Confluence
- Technical Skills: Strong technical skills and experience with scripting and automation using tools such as Groovy, Python, or Bash.
- Certification: Atlassian certification(s) is highly desirable.
- Problem-Solving: Excellent problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
- Communication: Strong communication skills, both written and verbal, with the ability to effectively communicate with technical and non-technical stakeholders.
- Project Management: Experience with project management methodologies and tools, including Agile and Scrum.
- Collaboration: Ability to work collaboratively with cross-functional teams and foster a positive and productive working environment.
- Attention to Detail: Strong attention to detail and commitment to producing high-quality work.
Education
- Bachelor’s degree in computer science/information technology, or a related field.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
