Senior Associate - Content

Who We Are - MassMutual India
Since 1851, MassMutual's commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We're people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Job Description - Content Manager
Do you want to be part of a team that encourages your growth, supports your ambitions, and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.
Why we need you.
We're growing and our clients deserve the best. As a Content Manager, you'll have an opportunity to be a part of a team that is helping us achieve our company's strategic imperatives by helping more Americans protect the ones they love in a digital way. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.
Roles and Responsibilities:

• Create/update content for business review and approval.
• Ensure any procedure updates are documented on time.
• Participate as a project team member for key initiatives, attending project meetings as necessary.
• Meet with business subject matter experts, leaders, project managers and business analysts to gather requirements for content and site creation/maintenance.
• Analyze business needs, legal and compliance requirements, and business goals as it pertains to published content.

Requirements/Qualifications:

• Bachelor's Degree in English, Journalism, Communications, or Information Design
• Certified Technical writer.
• 3-5 years of experience in technical writing role for a US based organization
• Understanding of user experience and interaction design principles
• Strong writing skill set
• Ability to effectively apply information design and data mapping best practices.
• Ability to collaborate with various departments including IT, law, compliance and various specialized business areas.
• Ability to support readiness for BAU (business as usual) and strategic projects.
• Ability to work in a team environment or independently with supervision.

Preferred Skillsets:

• Awareness of US Life Insurance and Annuity
• Experience with Adobe InDesign and Acrobat Pro preferred.
• Web publishing tool experience and understanding of HTML code preferred.

Why Join Us?
We've been around since 1851. During our history, we've learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!