The Senior Account Manager, APAC will be the first dedicated client services presence in the region, owning day-to-day account management and project coordination for APAC clients. This is a builder's role: you will establish the processes, reporting rhythms, and delivery standards for a growing regional portfolio rather than inherit them.
The ideal candidate is a sharp, service-oriented account manager with strong project management instincts — someone who keeps clients delighted, keeps teams coordinated, and keeps scope disciplined. You will work closely with US-based Client Services leadership and regional business development, and be positioned to grow with the portfolio as new accounts come online.
Responsibilities:
Account Management & Client Partnership
- Serve as the primary day-to-day contact for APAC client accounts, ensuring client satisfaction through fast, proactive, positive communication.
- Learn each client's business objectives, challenges, and success metrics; steer work toward outcomes, not just deliverables.
- Practice scope management: manage client expectations, flag out-of-scope requests early, and protect engagement margins while preserving the relationship.
- Act as the client's advocate internally and 1021's trusted advisor externally.
Project Management & Delivery Oversight
- Run consistent project processes across accounts: status reports, meeting notes, timelines, task ownership, and milestone tracking so any stakeholder can see where things stand.
- Coordinate specialist team members so they can focus on their expertise while you manage the account.
- Ensure deliverables meet 1021 brand and quality standards, maintaining consistency of look and feel with global templates.
- Manage risk, ambiguity, and change proactively, raised as decisions to make, not discovered as problems.
New Business Support & Onboarding
- Join business development conversations as opportunities near close, so the transition from sale to delivery is seamless.
- Lead client onboarding for new APAC engagements, standing up processes and communication rhythms from day one.
- Support proposals and scoping with realistic delivery inputs.
Regional Process Building
- Establish and document repeatable account management and PM processes for the APAC portfolio, bringing fresh thinking to our workflows.
- Replicate and localize 1021's global deliverable standards across APAC markets.
- Provide the connective tissue between APAC delivery and US-based Client Services leadership across time zones.
Required Experience:
- Experience: 5 to 7 years of progressive experience in agency account management, client services, or account-side project management.
- Client Services Orientation: A natural service instinct: responsive, positive, anticipates what's next, and builds client trust quickly.
- Scope Management: Demonstrated ability to manage scope with clients diplomatically, drawing clear lines in a friendly, client-service way.
- Project Management Skills: Strong working command of PM fundamentals: scheduling, status reporting, meeting documentation, budget/scope tracking, and cross-functional coordination.
- Versatility: Comfortable flexing across account management, project management, and hands-on delivery support; production or content background a plus.
- Independence: Able to operate autonomously across time zones with US-based leadership, managing accounts end-to-end with limited oversight.
- Communication: Excellent written and verbal communication in English, with the ability to keep global stakeholders aligned.
- Tech & AI Interest: A genuine interest in technology and how AI can be integrated into workflows to enhance our services and client solutions.
- Experience working with global clients and cross-border delivery teams.
Preferred Qualifications:
- Experience with digital platforms, cultural/trend intelligence, or social/organic content work.
- Progression from hands-on delivery roles into account or project leadership.
- Familiarity with the Mumbai/India media and creative agency landscape.
- Experience with PM software such as Monday.com or Asana
Job Type: Full-time
Location: India (Mumbai preferred)
Remote requirements: We’re proud to provide a remote work environment that allows employees the ability to reduce their commute and operate within a comfortable home environment. Please be aware that due to legal requirements and the sensitivity of the material we handle for our clients, this position requires that you be able to work a consistent schedule from a location (home office, coworking space, etc.) within your home state or locality.
Benefits:
- Work from home
- Generous annual and sick leave in addition to paid holidays
- Employee Assistance Program
