About m360 Research (m360 Research is a wholly owned subsidiary of M3): m360 Research is a full-service market research agency specializing in the healthcare space. Our proprietary panels include over 1 million physicians across 75 specialties in addition to substantial communities of allied HCPs, and payers. Founded in 2004, with a strong provenance in technology and innovation, m360 is committed to high quality and actionable insights, underpinned by robust physician verification and ISO certification (9001, 20252, 27001). International fieldwork services are complemented by full service advanced analytics to power data-driven decision making.
About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India.
Job DescriptionThe Senior Account Executive/Account Executive will work closely with one or more Sales Directors aligned with overall sales goals to support client relationship management. This role requires a strong understanding of the company’s full range of offerings and plays a key role in client satisfaction, account management, and sales strategy.
Key Responsibilities:
- Facilitates bid process by qualifying RFP’s, writing proposals, and developing effective pricing for clients. Define project-level feasibility for client bids using proprietary tools. Keeps the company’s CRM tool updated with delivered bids.
- Works with Account Directors and Sales Directors to develop, expands and leverage the client relationship with focus on developing incremental revenue through closing sales, effective upselling and managing client expectations during delivery phase.
- Assists the Client Services Team during project delivery with additional information and partner source, if required.
- Assists in presentations, and other sales related activities, required by the Sales Director and Account Directors.
- Complies with ISO 20252:2019 and ISO 27001 standards.
- Bachelor’s degree or equivalency preferred
- 4-6 years of experience in pre-sales and proposal management in the Market Research industry
- Strong communication skills (spoken and written English)
- Proficiency in MS Word, Excel, and PowerPoint
- Customer-centric mindset; previous customer service experience is a plus
Must be available to work in US shift hours - EST time zone.
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