Today's threatscape is relentless. So are we. At Cyderes, we build practical Identity & Access Management (IAM), Exposure Management, and risk programs, helping organizations stop active threats fast with Managed Detection & Response (MDR) that integrates with existing tools. Powering it all is Meridian, our entity fabric that connects identities, assets, and access into one trusted reality. Augmented by AI and driven by experienced operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.
Role Summary
A managed service CyberArk engineer in the daily operations of the system, ensuring the system runs and completing requests with ticketing systems with SLAs. You require hands-on experience with CyberArk Privileged Access Solution. Additionally, they need experience managing its "business as usual" type tasks. You will report to Technical Service Manager.
Responsibilities
- Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design. Occasionally responsible for providing a detailed technical design for enterprise solutions.
- Understands a broad spectrum of Privileged Access Management technology to provide part or all detailed technical design which meets customer requirements.
- Works within the project team to support iterative development and maintenance support that delivers a high-quality product.
- Supports product owner interactions with customers and development teams to define requirements.
- Contributes to the production of support documentation
Requirements
- Minimum 2 to 5 years administration experience in working on large, CyberArk environments
- Experience on working with PCloud environment and Standalone/High-Availability - cluster environment for CyberArk Core PAS modules.
- Knowledge upgrading CyberArk version and managing patch/upgrade/security fix strategy.
- Knowledge in DR Drill activities, Backup, Reporting
- Experience troubleshooting CyberArk Core PAS (Vault, PVWA, CPM, PSM, PSMP), AAM, HTML5 gateway and Remote Access
- CyberArk Defender/Sentry is mandatory. Add-on: CDE-PAM/CDE-CPC.
WHY CYDERES?
Benefits that go beyond the basics, we support our people so they can do their best work.
✔ Medical Insurance - Employee + dependents covered
✔ Life Insurance - Protection for what matters most
✔ Retirement Match Program - We invest in your future
✔ Hybrid Work Model - 2–3 days in office
✔ Maternity & Paternity Leave - Time for the moments that matter
✔ Paid Time Off - PTO + sick & casual leave
✔ Bereavement & Volunteer Time - Give back to your community
✔ Professional Development - Reimbursement program
✔ LinkedIn L&D Platform - Thousands of courses at your fingertips
✔ Mobile Phone Reimbursement - Stay connected, on us
