Scrum Master

Company Description

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

Job Summary:

We are seeking a highly skilled and motivated Scrum Master to join our team. The ideal candidate will possess strong communication skills, a deep understanding of Agile methodologies, and experience managing cross-functional teams. As a Scrum Master, you will be responsible for facilitating Agile ceremonies, helping team identify and remove obstacles, and helping teams collaborate effectively to deliver high-impact solutions in an iterative and incremental way.

Key Responsibilities:

• Facilitate Scrum Events: Lead daily stand-ups, sprint planning, retrospectives, and sprint reviews. Ensure that Scrum ceremonies are followed and productive.
• Agile Mentorship: Advocate and mentor teams on Agile practices and values. Promote a growth mindset and encourage continuous improvement within the team.
• Team Management: Lead and support multiple Agile teams, ensuring each team is high-performing, self-organizing, and focused on delivering value.
• Communication: Act as the main point of contact for internal and external stakeholders, ensuring transparent communication and alignment between teams and leadership.
• Remove Impediments: Identify and remove obstacles or challenges that may hinder the team’s progress. Act as a servant leader to support team members and foster a positive work environment.
• Stakeholder Collaboration: Work closely with Product Owners, business stakeholders, and other leaders to ensure that backlog items are well-prioritized and aligned with business goals.
• Continuous Improvement: Foster an environment of continuous improvement by gathering feedback from the team, analyzing metrics, and driving change to enhance productivity and quality.
• Agile Process Improvement: Continuously evaluate and improve Agile processes, ensuring they are well-aligned with the organization's goals and objectives.
• Cross-functional Collaboration: Work with cross-functional teams including developers, designers, and business analysts to ensure smooth delivery of work items and timely resolution of issues.

Qualifications

Required Qualifications:

• Strong Knowledge of Agile Frameworks: Deep understanding of Agile methodologies (Scrum, Kanban, Lean) and frameworks with the ability to implement and adapt them to suit specific team needs.
• Leadership & Coaching Skills: Strong ability to motivate and coach teams, ensuring high collaboration and productivity.
• Communication Skills: Excellent verbal and written communication skills, with the ability to build relationships with cross-functional teams and stakeholders at all levels.
• Problem Solving & Conflict Resolution: Strong problem-solving skills and the ability to mediate and resolve conflicts within teams effectively.
• Facilitation Skills: Expertise in facilitating group discussions, decision-making processes, and resolving conflicts in a constructive manner.
• Certification: Certified Scrum Master (CSM), Professional Scrum Master (PSM), or similar Agile certifications are good to have.

Preferred Qualifications:

• Experience working in large, complex, or distributed teams.
• Knowledge of Agile tools such as Jira, Confluence, or similar project management software.
• Experience in scaling Agile practices (e.g., SAFe, LeSS).
• Familiarity with additional Agile methodologies (e.g., XP, Lean).
• Strong interpersonal skills with the ability to influence and build consensus among various stakeholders.

Personal Attributes:

• Agile Mindset: You have a passion for the Agile principles and can guide teams to adopt and embrace the Agile mindset to drive continuous improvement.
• Servant Leadership: You lead by example, support team members, and create a collaborative, empowered team environment.
• Adaptability: You are flexible and can adapt to changing priorities in a fast-paced work environment.
• Emotional Intelligence: You possess strong emotional intelligence, with the ability to empathize and effectively communicate with diverse personalities and teams.

Additional Information

All your information will be kept confidential according to EEO guidelines.