Lead and support multiple Scrum teams delivering ServiceNow solutions. Facilitate Scrum ceremonies, coach teams and Product Owners, remove impediments, support backlog refinement, monitor Agile metrics, and drive continuous improvement. The role requires strong Scrum expertise, stakeholder communication, team leadership, and experience with Agile tools such as JIRA, ServiceNow Agile, or Azure DevOps.
Scrum Master
Role Overview
As a Scrum Master, you will lead and support multiple Scrum teams responsible for delivering solutions on the ServiceNow platform. The teams focus on maximizing the use of Out-of-the-Box (OOTB) ServiceNow capabilities, minimizing customizations, and delivering seamless integrations with internal and external systems.
You will act as a servant leader, facilitator, coach, and change agent, enabling teams to deliver high-quality business value while continuously improving Agile maturity, team performance, and delivery predictability. You will foster a culture of collaboration, transparency, accountability, and continuous improvement while ensuring adherence to Scrum and Agile principles.
Key Responsibilities
Agile Delivery & Facilitation
- Facilitate Scrum ceremonies including Sprint Planning, Daily Scrum, Sprint Review, Retrospectives, Backlog Refinement, and Scrum of Scrums (SoS).
- Support teams in achieving Sprint Goals and delivering high-quality increments aligned with the Definition of Done (DoD).
- Promote Agile values, principles, and continuous improvement practices.
Team Coaching & Leadership
- Coach and mentor teams to become self-organized and high-performing.
- Foster collaboration, accountability, transparency, and a culture of continuous learning.
- Remove impediments and facilitate resolution of conflicts and delivery challenges.
Product Owner & Stakeholder Support
- Support Product Owners in Product Goal definition, backlog management, and prioritization.
- Ensure backlog items are clear, refined, and well understood by the team.
- Facilitate effective collaboration between teams, stakeholders, and business partners.
Metrics & Continuous Improvement
- Monitor and report Agile metrics and derive meaningful actions to improve performance and delivery predictability.
- Drive retrospective actions and improvement initiatives.
Required Qualifications
- Overall 10+ years of IT Software industry experience and actively playing the role of a Scrum Master is must
- Must have worked with one of the Tools like JIRA, ServiceNow Agile, Azure DevOps.. etc
- Prior experience in Software Development Life Cycle of 3-5 years.
- Involved in applying Scrum principles, practices, and theory
- Experience as a Team Leader and coaching, training, or developing teams
- Excellent communication and facilitation skills with the ability to engage both technical and non-technical stakeholders.
Preferred Qualifications
- Prior experience as Scrum Master for a software development team
- Experience in managing multiple Scrum teams simultaneously.
- ServiceNow knowledge
- Knowledge & experience of SAFe is good to have.
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