Salesforce Project Manager

Ninja Van is a late-stage logtech startup that is disrupting a massive industry with innovation and cutting edge technology. Launched 2014 in Singapore, we have grown rapidly to become one of Southeast Asia's largest and fastest-growing express logistics companies. Since our inception, we’ve delivered to 100 million different customers across the region with added predictability, flexibility and convenience. Join us in our mission to connect shippers and shoppers across Southeast Asia to a world of new possibilities. 

More about us: 

- We process 250 million API requests and 3TB of data every day.

- We deliver more than 2 million parcels every day.

- 100% network coverage with 2600+ hubs and stations in 6 SEA markets (Singapore, Malaysia, Indonesia, Thailand, Vietnam and Philippines), reaching 500 million consumers.

- 2 Million active shippers in all e-commerce segments, from the largest marketplaces to the individual social commerce sellers.

- Raised more than US$500 million over five rounds.

We are looking for world-class talent to join our crack team of engineers, product managers and designers. We want people who are passionate about creating software that makes a difference to the world. We like people who are brimming with ideas and who take initiative rather than wait to be told what to do. We prize team-first mentality, personal responsibility and tenacity to solve hard problems and meet deadlines. As part of a small and lean team, you will have a very direct impact on the success of the company.

Salesforce is the org’s main CRM tool - used by ~1k users across multiple business units (B2B, Core LM Express, XB, Fulfilment) to manage their sales and support teams. It is the source of truth for all customer related information - from lead contact information, price quotations to eventual contracts which then forms the data that is used for various purposes: billing/invoicing, pricing analytics, etc. 

This role manages all change requests for Salesforce - which includes changes that requires development given the growing number and complexity of requests, there is a need for a full-time head count to manage all these Salesforce changes, and implement the changes with the Pricing Business Partners, Tech, Product and Country Stakeholders.

Responsibilities

• Lead the development and implementation of the main Pricing Tool (“Pricer”) on Salesforce and PandaDoc
• Coordinate with the Pricing and Tech teams in ensuring Salesforce is updated with the latest Pricing Levers, so that users (both Sales and Finance) can rely on it as a CRM and pricing source of truth
• Onboard sales channels into Salesforce and Pricing Controls - in order to enable commercial and process visiblity and standardization
• Consolidate requirements across different sales channels and business teams and ensure requirements are feasible and conflict-free 
• Interact and sync up with stakeholders to deconflict and define solutions that involve multiple services and teams. 
• Define and own the roadmap for Sales Cloud. Act as an Agile Product Owner to execute this roadmap. 
• Engage and challenge stakeholders to surface problems and refine ideas. Complement that with data and research to guide development. 
• Continually prioritize feature backlog to make sure we build the right stuff at the right time for the biggest business impact, trading off between tactical and strategic objectives. 
• Work with engineers to design and implement architecturally sound solutions in an Agile fashion, communicating constantly, iterating quickly and shipping frequently. 
• Follow through on new features and initiatives to see that they are operationalized well. 
• Deliver complex product requirements in the form of Product Requirement Documents and writing granular Jira tickets

Requirements

• At least 3 years of experience in CRM, sales operations, business analyst or related fields
• Prior experience and strong knowledge in Salesforce (Sales Cloud & Service Cloud)
• Knowledge in Agile and SCRUM methodologies, using JIRA and Confluence, is preferred 
• Ability to navigate through ambiguous situations, and being action-oriented
• Preference for candidates with Salesforce Certification (Administrator, Business Analyst, Sales Cloud Consultant)
• Good to have: background in retail, eCommerce, logistics or transportation industries

Tech Stack

Backend: Play (Java 8+), Golang, Node.js, Python, FastAPI

Frontend: AngularJS, ReactJS

Mobile: Android, Flutter, React Native

Cache: Hazelcast, Redis

Data storage: MySQL, TiDB, Elasticsearch, Delta Lake

Infrastructure monitoring: Prometheus, Grafana

Orchestrator: Kubernetes

Containerization: Docker, Containerd

Cloud Provider: GCP, AWS

Data pipelines: Apache Kafka, Spark Streaming, Maxwell/Debezium, PySpark, TiCDC

Workflow manager: Apache Airflow

Query engines: Apache Spark, Trino

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