The Sales Operations Specialist will drive operational efficiency, performance tracking, and process optimization within the sales team, providing insights to improve sales effectiveness and support field operations.
Sales Operations Specialist
Location: Ouagadougou, Burkina Faso
Department: Sales
About PalmPay
PalmPay is a leading fintech company focused on delivering innovative digital financial services across emerging markets. With a strong presence in Africa, PalmPay provides secure and user-friendly solutions for payments, transfers, and financial services, driving financial inclusion and supporting business growth.
Role Summary
The Sales Operations Specialist will play a critical role in supporting the sales team by driving operational efficiency, performance tracking, and process optimization. This role requires a data-driven and detail-oriented professional who can manage sales reporting, support field operations, and ensure the effective execution of commercial strategies.
Key Responsibilities
1. Sales Performance Tracking & Reporting
Location: Ouagadougou, Burkina Faso
Department: Sales
About PalmPay
PalmPay is a leading fintech company focused on delivering innovative digital financial services across emerging markets. With a strong presence in Africa, PalmPay provides secure and user-friendly solutions for payments, transfers, and financial services, driving financial inclusion and supporting business growth.
Role Summary
The Sales Operations Specialist will play a critical role in supporting the sales team by driving operational efficiency, performance tracking, and process optimization. This role requires a data-driven and detail-oriented professional who can manage sales reporting, support field operations, and ensure the effective execution of commercial strategies.
Key Responsibilities
1. Sales Performance Tracking & Reporting
- Monitor daily, weekly, and monthly sales performance metrics
- Develop and maintain sales dashboards and reports
- Analyze sales data to identify trends, gaps, and opportunities
- Provide actionable insights to improve sales effectiveness
- Design, implement, and improve sales processes and workflows
- Identify inefficiencies and recommend solutions to enhance productivity
- Ensure standardization of sales operations across locations
- Support field sales teams with operational needs and coordination
- Track agent/merchant onboarding and activation performance
- Ensure timely resolution of operational issues impacting sales teams
- Support the design and administration of sales incentive programs
- Track performance against targets and ensure accurate payout calculations
- Provide insights to optimize incentive structures for better performance
- Maintain accurate sales and customer data within internal systems
- Ensure data integrity and consistency across reporting platforms
- Support the adoption and effective use of sales tools and CRM systems
- Work closely with Marketing, Product, Finance, and Operations teams
- Support campaign execution, product launches, and market expansion initiatives
- Act as a bridge between sales and other business units
- Bachelor’s degree in Business Administration, Economics, Finance, or related field
- 3–6 years of experience in sales operations, business operations, or analytics roles
- Experience in fintech, telecom, or fast-paced commercial environments is an advantage
- Strong analytical skills with proficiency in Excel and data reporting tools
- Familiarity with CRM systems and sales tracking tools
- Strong analytical and problem-solving skills
- High attention to detail and data accuracy
- Excellent organizational and multitasking ability
- Strong communication and stakeholder management skills
- Ability to work in a fast-paced, target-driven environment
- Proactive mindset with a focus on continuous improvement
- Accurate and timely sales reporting and insights
- Improved sales team productivity and efficiency
- Well-structured and scalable sales processes
- Increased visibility into performance and decision-making
- Strong alignment between sales execution and business goals
- Opportunity to work in a high-growth fintech environment
- Exposure to large-scale sales operations and expansion projects
- Collaborative and performance-driven culture
- Career growth and development opportunities
Top Skills
Crm Systems
Excel
Sales Tracking Tools
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