Sailpoint Support Engineer

Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.

Job Description

Job Title

SailPoint Support Engineer

Role Overview

• Support and operate SailPoint IdentityNow (IDN) platform in a production environment
• Responsible for BAU operations, access management, lifecycle processes, and incident handling
• Ensure platform stability, compliance, and seamless identity governance operations

Key Responsibilities

IGA Operations & Support

• Provide L2/L3 support for SailPoint IdentityNow platform
• Handle IAM tickets, access requests, and incidents within SLA
• Monitor aggregation jobs, provisioning tasks, and identity processing
• Perform daily system checks and health validation

Identity Lifecycle Management (JML)

• Execute Joiner, Mover, Leaver (JML) activities
• Ensure timely provisioning and de‑provisioning of access
• Validate identity data from source systems
• Troubleshoot lifecycle failures and data issues

Access Request & Provisioning

• Process access requests via IdentityNow workflows
• Validate approvals and ensure least‑privilege access compliance
• Support provisioning using:
  • SCIM / REST APIs
  • Web Services / JDBC connectors
• Troubleshoot provisioning failures and access discrepancies

Application Onboarding (Operational Support)

• Support application onboarding into IdentityNow
• Validate:
  • Account aggregation
  • Entitlements
  • Access profiles
• Assist in:
  • Correlation and mapping
  • Testing and UAT validation
• Coordinate with application owners and onboarding teams

Incident Management & Troubleshooting

• Investigate and resolve:
  • Aggregation failures
  • Provisioning errors
  • Identity sync issues
• Perform root cause analysis (RCA)
• Escalate issues to engineering/vendor teams

Access Reviews & Certifications

• Support access certification campaigns
• Track completion and follow up with stakeholders
• Support remediation and closure activities
• Ensure compliance with access governance policies

Audit & Compliance Support

• Provide audit evidence and reports
• Support audit observations and remediation
• Ensure adherence to IAM policies and standards

Documentation & Process Improvement

• Maintain SOPs, runbooks, and onboarding documentation
• Document issues, fixes, and workflows
• Identify opportunities for automation and process improvement

Required Qualifications

Experience

• 4–6 years of IAM experience with SailPoint IdentityNow (mandatory)
• Experience working in IAM operations / support environment

Technical Skills

• Hands-on experience in:
  • SailPoint IdentityNow (IDN)
  • Identity lifecycle (JML) processes
• Strong understanding of:
  • Aggregation, correlation, provisioning workflows
  • Access profiles, roles, and entitlements
• Experience with:
  • SCIM / API-based integrations
• Familiarity with:
  • Active Directory / Azure AD / Okta (good to have)
• Basic scripting (PowerShell / API scripting) is a plus

Soft Skills

• Strong troubleshooting and analytical skills
• Good stakeholder communication (business & application teams)
• Ability to handle BAU + incidents + onboarding simultaneously
• Detail-oriented with SLA-driven approach

Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!