Royal Caribbean - IT SUPPORT SPECIALIST

POSITION DESCRIPTION: The position of IT Support Specialist assists in the IT operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, technology and equipment in Guest Staterooms.

• Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
• Earn recognition and career advancement opportunities
• Travel around the World
• Experience working with more than 72 nationalities
• Permanent job with contract 6-8 months onboard followed by 60 days of vacation
• Save Money as you do not pay for food and accommodation on board
• Competitive salary (find out when apply)
• Visa fee will be reimbursed on board
• Medical insurance provided during contract

RESPONSABILITIES:

• Assembles and configures basic network components. 
• Performs basic troubleshooting to isolate and diagnose common problems, including but not limited to in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX).
• Image in-stateroom equipment for ISE/ITV. 
• Ensures proper installation and provides first-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage. 
• Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX) 
• Set up, monitor, and break down embarkation check-in equipment and operations, where allowed by government agencies. 
• Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue. 
• Provides after-hours support for any IT-related issue.

• Minimum of six months experience in a technical user-assistance role such as a helpdesk.
• CompTIA’s A+ and/or N+ Certification preferred.
• Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites.
• Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling.
• Associate’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience.
• Excellent English language level
• Minimum 21 years old

NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: March 15, 2024

You can submit your Resume here by pushing APPLY TO POSITION button 

If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: 

https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions