Release Manager | Change Management, Release Coordination, Risk Mitigation, and Cross-Functional Leadership

Job Summary
Synechron is seeking an experienced Release Manager specializing in Change Management to oversee and coordinate the deployment of technology solutions across multiple projects. This role involves managing release cycles, ensuring alignment with organizational goals, and mitigating risks associated with change initiatives. The successful candidate will play a critical part in maintaining operational stability, improving deployment processes, and supporting continuous delivery in a dynamic, fast-paced environment.

Software Requirements

• Required:

  • Proficiency in project management tools such as JIRA, ServiceNow, or equivalent

  • Familiarity with change management frameworks like ITIL or COBIT

  • Knowledge of version control systems (Git, SVN, or equivalent)

  • Understanding of software development lifecycle (SDLC) and release management best practices

  • Exposure to cloud environments (AWS, Azure, or GCP) and automated deployment tools

• Preferred:

  • Experience with Continuous Integration and Continuous Deployment (CI/CD) platforms such as Jenkins, Azure DevOps, or GitLab CI

  • Knowledge of infrastructure as code tools like Terraform or CloudFormation

Overall Responsibilities

• Oversee and coordinate release planning, scheduling, and deployment activities across multiple projects and teams

• Ensure release activities minimize disruption and are aligned with organizational policies and compliance standards

• Manage change requests, assess risks, and communicate impact to stakeholders

• Develop and maintain release governance frameworks, procedures, and documentation

• Collaborate with development, QA, operations, and business teams to facilitate smooth releases and quick issue resolution

• Monitor release processes, gather metrics, and identify areas for process optimization

• Provide guidance on best practices for change management, deployment, and rollback procedures

Technical Skills (By Category)

• Programing/Tools:
  Required: Experience with version control systems (GIT, SVN), release automation tools (Jenkins, Azure DevOps), and scripting languages (PowerShell, Bash)
  Preferred: Infrastructure as code tools such as Terraform or CloudFormation

• Databases/Data Management:
  Basic understanding of data management practices relevant to deployment environments

• Cloud Technologies:
  Exposure to cloud platforms (AWS, Azure, GCP) with understanding of deployment and configuration management

• Frameworks and Libraries:
  Not applicable; focus on release management tools and processes

• Development Tools and Methodologies:
  ITIL, COBIT, Agile, DevOps, SDLC, release planning, and scheduling tools

• Security Protocols:
  Understanding of change control procedures, security standards, and compliance protocols

Experience Requirements

• Minimum of 8 years of experience in release management, change management, or software deployment in enterprise environments

• Proven experience managing complex release cycles, including planning, testing, and deployment

• Demonstrated ability to coordinate cross-functional teams and manage stakeholder expectations

• Experience in regulated industries such as banking, finance, or healthcare is a plus

• Alternative experience includes senior project management roles with significant change/delivery responsibilities

Day-to-Day Activities

• Plan, schedule, and coordinate software releases and change initiatives according to project priorities

• Manage change requests, evaluate impact, and communicate updates to stakeholders and management

• Conduct risk assessments, manage rollback procedures, and document deployment activities

• Collaborate with development, QA, and operations teams to ensure release readiness

• Monitor deployment processes, troubleshoot issues proactively, and implement improvement initiatives

• Conduct post-release reviews, gather feedback, and refine release processes for efficiency and quality

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field; Master’s degree preferred

• Extensive experience in change and release management, ideally within financial or technology sectors

• Certifications such as ITIL Foundation, PMP, or equivalent are advantageous

• Proven ability to manage multiple releases across diverse projects in fast-paced environments

Professional Competencies

• Strong analytical and risk assessment skills relevant to deployment activities

• Excellent communication and stakeholder management skills

• Leadership qualities to oversee release teams and coordinate cross-functional efforts

• Ability to work independently, prioritize tasks, and manage multiple projects effectively

• Continuous improvement mindset with a focus on optimizing processes and reducing risks

• Adaptability to evolving technologies, tools, and business requirements

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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