Quality Performance Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:

• Drive Improvements in performance, scalability and reliability of ServiceNow Platform, products and services
• Work within agile software development process, certify products for release readiness in terms of performance, scalability and reliability
• Benchmark key business flows against production scale infrastructures, data volume and concurrency to simulate large customers
• Review customer usage patterns, customer logged performance defects and enhance performance test coverage based on gaps identified. Proactively suggest performance use cases and data loads for testing
• Create infrastructure, automation, and tools that drive realistic loads against the core services of our platform
• Architect and drive complex performance engineering projects that measure the characteristics of systems running under dynamic, real-world workloads
• Log and track performance bugs, collect and report performance metrics
• Support engineering organizations in troubleshooting or addressing issues with performance environments, maintain test branches and support merge activities
• Stay up-to-date with latest developments in the industry on performance testing practices and apply them in performance testing initiatives. Learn quickly when facing new situations, apply new concepts and principles to address problems
• Enable peers in engineering, customer support, and cloud teams to leverage tools built to provide related services

Qualifications
To be successful in this role you have:

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.