Quality Engineer - SMTS/LMTS

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Job description summary:
As a Quality Engineer for the Salesforce you will be responsible for leading the design, development and execution of comprehensive test plans/quality strategies with emphasis on automation . You will collaborate closely with product & engineering teams, actively contributing to the quality of new features while ensuring successful execution of regression tests in various environments. You will be working in a fast phased environment and will be expected to understand complex backend AI flow systems/dependencies, identifying potential risks, and strategically plan and execute comprehensive testing efforts to ensure the stability, reliability and quality of the feature and release.
Required Skills
 

• Strategic and Tactical leadership : Experience leading analysis of coverage gaps and writing E2E and integration tests, partnering with teams to drive service level test coverage

• Technical Expertise: Technical excellence and leadership required in identifying, developing and maintaining tests involving API, databases and web UI tests.  Strong knowledge of automation tools and continuous automation systems.

• Cross Team Collaboration: Ability to work with stakeholders (internal customers) from multiple organizations that leverage our central platform for custom applications. Collaborate with them to determine key shared usage patterns to prioritize test coverage of, as well as provide guidance to these customers on how to proactively test their application’s integration with the platform.

• Strong knowledge and experience of Java/Python/Selenium/CD pipeline configurations

• Excellent communication skills: Experience generating reports, presenting and holding the quality bar for new features & release

• Experience working in Global teams: Ability to work and partner with peers and other partner teams  across timezones.

• 8+ years of QE experience and 2+ years of experience leading projects and partnering/leading junior members of the team.

Deisred Skills

• Understanding of LLM Model hosting with Sagemaker

• Understanding LLM Finetuning and Inferencing

• Testing integrations with Cohere, Anthropic, Dolly, Google, etc. as well as internal models

• Sagemaker GroundTruth integration for data labelling, Bedrock for model serving

• Experience with Azure Open AI

• Experience with Tableau around creating dashboards for reporting

What the team does:

• Center of Excellence for Quality within the AI Platform teams, driving excellence through automation, tools, and streamlined processes (evangelizing shift left methodologies) .

• Building/enhancing test frameworks/tooling  for the easy creation and maintenance of integration and end-to-end tests.

• Proactively drive quality by monitoring and reporting of test stability metrics for pre-prod & Prod environments through dashboards, triaging and filing and follow up of bugs.

• CUJs(Critical User Journey test) for cross-cloud integration and apps

• Configure tooling/runners for automated tests, used by scrum teams

• Configure various test environments such as setting up core test env  hawking test env connectivity

• Define and measures Quality metrics (code coverage, endpoint coverage, service coverage, etc.) goals are met for the ML foundations

• Automation strategies and framework support for all kinds of testing

• Identify risks with releases, deployments, etc.

• Support TAM expansion to multiple geographies and monitoring platform stability

• Daily management of Integration tests pass rates in Test, App-Dev, Stage & Prod environments - bugs created/assigned if failures not being addressed, building test result dashboards and simplifying feedback/debugging process for engineers

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.