QA Analyst II (Manual testing and AI knowledge)

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

JOB DESCRIPTION 

QA Analyst II, you will be playing key role in Vertafore’s ongoing success within the insurance industry. Our QA Analysts work with our development teams, focusing on the providing the best products for our valued customers. This is a fast paced, ever-changing environment. We continually challenge ourselves to exceed objectives, remove barriers, meet crucial deadlines, and maintain multiple projects, all while pioneering ways for efficiency with a team player attitude. If you have a passion for product quality, love technology, and enjoy thinking outside the box, you’re who we are looking for. You in this role will design and implement test plans to ensure that software functions as expected to meet or exceed customer’s standard.  Additionally, a good understanding of Artificial Intelligence (AI) and Generative AI concepts is desirable. Familiarity with how AI-powered tools can assist in testing activities such as test case creation, requirement analysis, defect investigation, documentation, and productivity improvements is a plus.

Core Requirements and Responsibilities:  

Essential job functions included but are not limited to the following: 

·         Identify functional risk and how it applies to test planning and test case creation 

·         Assesses risk for business/customer impact 

·         Communicate risks that are not mitigated through testing to Senior QA Analyst 

·         Provide input on user acceptance criteria 

·         Prioritizes risk and test cases with review by peers and seniors 

·         Provide feedback to software engineers on features or changes and usability metrics to enhance the user experience 

·         Review test scenarios, test plans, and test cases and provide feedback to ensure coverage of specific features or aspects of the product according to requirements and user acceptance criteria 

·         Write and checks own test cases for quality and submit test cases for review 

·         Conduct systems set-up, and maintain test environments (varied by product) 

·         Complete manual front-end user testing of features or aspects of products according to test plan; identifies opportunities for automation 

·         Participate in code reviews and communicate with software engineers and software engineers in tests to ensure front-end test coverage based on their code changes 

·         Identify bugs or defects, troubleshoot issues, and verify bug fixes; communicates risks and escalates potential issues that inhibit quality user experience  

·         Open bugs based on issues found during testing and troubleshooting 

·         Contribute to triage sessions to help resolve bugs or defects in new code or during production; investigates customer requests as needed 

·         Awareness of AI-powered tools such as Microsoft Copilot, ChatGPT, Gemini, or similar productivity tools.

·         Understanding of how AI can support testing activities such as test case generation, test data creation, requirement analysis, defect analysis, test automation assistance, and documentation.

·         Document test cases, test results, and release notes (as applicable); contributes to internal documentation throughout release cycle  

·         Provide feedback on, use cases, and updates documentation on user stories and work items 

·         Contribute to test automation scripts 

·         Complete other job duties assigned by your manager 

Knowledge, Skills, Abilities and Qualifications:  

·         BS/MS in Computer Science/Computer Engineering or related technical degree; or equivalent amount of professional development. 

·         2 to 3.8 years’ experience in manual testing.  

·         Detail oriented; demonstrated ability to handle multiple strategic projects and priorities with efficiency and accuracy 

·         Strong time management and organizational skills 

·         An inherent drive to solve problems, collaborate with others and mentor team members 

·         Strong presentation, verbal and written skills as proven with well-written technical, project, client and related communications and presentations 

·         Basic understanding of OOP coding concepts 

·         Knowledge of Insurance Industry 

·         Experience with CA Agile (Rally), SAFe, qTest 

·         Ability to define problems, collect data, analyze data, establish facts, and draw valid conclusions 

·         Ability to manage a broad range of deliverables in an ever-changing environment 

·         Ability to comprehend documentation clearly and effectively 

·         Ability to work effectively in a team environment 

·         Excellent verbal and written communication skills 

·         Analytical - technical aptitude for developing automation 

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight— right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships, and technology should make those relationships stronger. That’s why, at Vertafore, it’s our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.

·         Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.

·         Win Together: We work together as one team, showing empathy and respect along the way.

·         Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.

·         Say It, Do It: We honor every one of our commitments because integrity is important to us.

·         Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.

·         We Love Insurance: We appreciate the impact insurance has on the world.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

Vertafore conducts preemployment background screenings. 

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics.  Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance.  Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs.  Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone.  if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]

Just a note, this contact information is for accommodation requests only.