Project Manager

Company Description

bout Sutherland: Sutherland is an experience-led digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 36 years, we have been entrusted with caring for our clients’ customers- a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is pretty simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 40K+ global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Visit our website to know more about us https://www.sutherlandglobal.com/ LinkedIn https://www.linkedin.com/company/sutherland-global/

Job Description

Knowledge and Skills

• Strong Oracle ERP Applications hands on experience to design and present/sell the solutions self.
• Solid Oracle ERP implementation/support experience, handson as well as Project Lead/Manager.
• 7 to 10 End to Oracle ERP Implementations experience, as SME as well as Project Lead/Manager.
• Solid SME skills in EBS functional areas and technologies.
• Lead large/long Implementation Projects.
• Solid Client Facing/Stake Holders and Escalation/Expectation Management experience.
• Solid experience in Month, Quarter and Year Closure.
• Solid experience in Technical aspects of Oracle ERP, not just Functional.
• Solid experience in at least 3 Industries Business Processes and Practices.

 Primary Responsibilities and Activities

• Manage Day to Day deliverables and ensure milestones are executed with schedule adherence
• Plan resource ramp up/downs appropriately for execution of engagements
• Understand the overall scope of the engagement and effectively plan the execution steps/methodologies.
• Identify proactively the risks and work on mitigation plans
• Escalate to next level of management in the event of any risk to the project
• Manage customer expectations around scope and call out any scope creek during execution effectively to both internal and external stakeholders
• Be a mentor/role model for the team members and assist them in carrying out their job duties and maintain good working culture and relationship within the team
• Ensure the represent the status of the engagement by creating a structured WSR and responsible to conduct MBR & QBR.
• Solid experience in IT Governance, ITIL, Internal Controls and SOX/SOD.
• Solid experience in SDLC for large waterfall model implementation projects.
• Solid experience prioritizing/delivering Support, Enhancements and Projects with same team.
• Solid People Management skills and Interpersonal skills.
• Solid slide pack making and presenting skills.

Qualifications

Our most successful candidates will have: - A Bachelor’s Degree - Three years operations and management experience; Process transformation experience required - Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues - Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner - Excellent working knowledge of MS Office applications

Additional Information

Three years operations and management experience;