About Us
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Why We Do What We Do
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
Position Overview
Objectives of the Role
- Lead U.S. healthcare products by defining the product vision, roadmap, and growth opportunities, ensuring alignment with payer, provider, and member needs.
- Collaborate with internal and external stakeholders to analyze requirements and translate them into strategic product initiatives.
- Partner with business teams and product managers to own and maintain the product backlog, prioritizing features based on business value and ROI.
- Stay current on healthcare industry trends, regulatory changes, and agile best practices to continuously evolve product strategy.
Key Responsibilities
- Requirement Gathering: Engage with product managers, customers, and client implementation teams to capture and refine business needs.
- Product Customization: Tailor healthcare product capabilities to meet client specifications while ensuring scalability and compliance.
- Regulatory Compliance: Guarantee adherence to HIPAA guidelines and other healthcare regulations during product design and implementation.
- Provider Network Expertise: Apply deep knowledge of provider networks to recommend best practices for onboarding new facilities/providers and optimizing network adequacy.
- Member Engagement: Design and implement initiatives that enhance member interaction and satisfaction with healthcare products.
- Agile Leadership: Actively lead agile ceremonies (PI Planning, Grooming, Refinement, Daily Scrum, Retrospectives) in partnership with the Scrum Master and team.
- Backlog Health: Ensure a well‑defined backlog with clear acceptance criteria and prioritization aligned to product strategy.
- Feature Definition: Develop detailed product specifications and communicate them effectively to development and QA teams.
- Value Delivery: Assess business value, create cases, and prioritize epics, stories, and themes to maximize impact.
- Release Management: Drive product release planning, set delivery expectations, and ensure timely rollout of new functionalities.
- Product Mindset: Serve as a product ambassador internally and externally, sharing domain expertise and addressing stakeholder questions.
Required Skills & Qualifications
- Strong knowledge of U.S. healthcare domain, including members, providers, networks, claims, payments, EDI transactions, and HIPAA compliance.
- Proven ability to manage dynamic healthcare products that evolve through continuous refinements and member feedback.
- In‑depth expertise in product management and agile methodologies (Scrum, SAFe).
- 8+ years of experience in product development or ownership.
- Experience in collaborating with diverse technical development and QA teams.
- Exceptional communication, presentation, and leadership skills.
- Skilled at balancing and managing conflicting stakeholder priorities.
- Hands‑on experience with tools such as Confluence, Jira, Rally, and AI‑driven product management solutions.
Preferred Skills & Qualifications
- Bachelor’s degree (or equivalent) in healthcare, technology, or related discipline.
- Proficiency with modern product management tools and technologies.
- SAFe POPM certification (or equivalent).
- U.S. healthcare certifications in provider networks, claims, or compliance.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].
