Principal Consultant, Technology Consulting

Job Role:  Principal Consultant, Salesforce

Who We Are:

TTEC is a pioneer in customer experience, engagement, and growth solutions. Our 60,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

At TTEC Digital everything we do, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate data, and orchestrate industry-leading technology.

Job Expectations:

TTEC digital is ramping up SalesForce practice in Hyderabad, India. As a Principal Consultant with our Salesforce practice, the candidate will be a senior practitioner who will play an anchoring role. This role requires multi dimensions of expertise, which includes Pre-sales capability, Technical Solutioning and implementation, coaching and mentoring team members.

Roles and Responsibilities: 

·         Able to do requirements elicitation discussions with client on product functionality and system architecture.

·         Able to perform gap fitment analysis, propose architecture design, review technical and functional solutions, estimation and planning of project delivery.

·         Able to understand the trade-offs between various design options, configuration, development, integration, migration and administration components of the solution, and take optimal decision.

·         Provide inputs on technical design, integration, development, configuration, customization, and document as required.

·         Monitor and review and the delivery of solution post development.

·         Ability to collaborate with cross functional teams and maintain healthy relationship within groups to support on-going project development.

·         Ability to work as part of a team to solve technical problems in varied political and geographic environments.

·         Ability to multitask. Work on multiple projects and deliver results.

·         Participate in training and acquire certifications to up-skill himself/herself.

Eligibility and Required Skills:

·         Engineering graduate with proven track record in software engineering.

·         8-12 years of experience in Salesforce ecosystem with expert level understanding of Salesforce platform (Implementation Consulting, Design, Configuration, Development and support)

·         Experience with Salesforce Sales/Service cloud, Marketing cloud. Administration/Configuration, Apex, Visualforce, APIs, data loader, Lightning.

·         Certification in Salesforce Platform Developer 1 & 2 certifications is desired.

·         Experience with Agile methodology.

·         Highly motivated self-starter with a desire to "go the extra mile".

·         Exceptional verbal, written, presentation and interpersonal communication skills.

·         Proven time management skills in a fast-paced dynamic development environment.