Key Responsibilities
Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, but not limited to: Power BI, Python, SQL stored procedures, SSRS, SSIS, Power Shell.
Own and resolve day-to-day production issues, ensuring seamless operations and user satisfaction.
Perform root cause impact and analysis, implement bug fixes, and document support procedures, relaying feedback to development teams for continuous improvement.
Review, approve and deploy developer Change Requests into your production environment, assessing code quality, efficiency, simplicity, scalability and security.
Interface with vendors for issue resolution and feature enhancements and maintain SLAs.
Identify automation opportunities to boost team efficiency and deliver value.
Helping with business user education and enhancing application usage.
Monitor system performance and proactively address risks; track and report support metrics and user satisfaction.
Ensure compliance with IT policies and audit requirements.
Required Qualifications
Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.
6+ years of experience in application support or operations, with hands-on experience of SQL, PowerShell, Power BI, Python
Experience managing vendor relationships and coordinating issue resolution.
Good analytical, communication, and documentation skills.
Familiarity with IT compliance, audit requirements, and change management processes.
Knowledge of ITIL practices
Preferred Qualifications
Candidates who have used following tools (or have familiarity with below) will have added advantage:
Service Now
Finance or Alternatives Investment industry experience.
Exposure to AWS, Bitbucket, JIRA, Confluence, Jenkins.
Experience with incident management, escalation, and SLA tracking.
Prior experience in a role bridging technology and business operations.
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Timings
India Business Unit
Job Family Group
