The Implementation Consultant will lead Phreesia implementation projects, configure healthcare templates, optimize workflows, and provide ongoing support for US-based clients.
About the Role
We are seeking an experienced Implementation Consultant /
Business Analyst with in-depth knowledge of Phreesia — including configuration,
deployment, optimization, and post-implementation support. The ideal candidate
will have hands-on experience configuring Patient Access templates, Guided
Scheduling, and Decision Trees, along with expertise in the Phreesia Campaign
Module.
This role will be based out of our Hyderabad, India
office and will support US-based clients, requiring availability during EST
business hours. Candidates with a valid or prior US visa will be
considered an added advantage.
You will play a pivotal role in gathering client
requirements, translating workflows into functional configurations, and
ensuring successful platform rollout and adoption across healthcare provider
networks.
Key Responsibilities
• Lead end-to-end Phreesia implementation projects,
including planning, requirements gathering, system configuration, testing,
training, go-live, and post-go-live support.
• Configure and maintain Patient Access templates, Guided Scheduling
workflows, and Decision Trees as part of post-implementation optimization.
• Configure and customize Phreesia modules — including registration workflows,
appointment scheduling, patient intake forms, and Campaign Module setup for
targeted communications.
• Work directly with clients to identify operational needs, map business
processes, and design efficient solutions aligned with Phreesia’s capabilities.
• Conduct data mapping and integration activities with EHR/PM systems (e.g.,
Epic, Athena, Cerner, NextGen).
• Develop and document functional specifications, configuration guides, and
user training materials.
• Support testing and validation of campaigns, templates, and workflows to
ensure high data quality and user adoption.
• Partner with internal Product and Engineering teams to provide feedback on
configuration challenges and enhancement requests.
• Act as a subject-matter expert (SME) on Phreesia — including Campaign Module,
Patient Access templates, Guided Scheduling, and Decision Trees.
• Deliver ongoing post-implementation support, troubleshooting configuration,
template, or campaign logic issues.
• Track project milestones and communicate progress with internal and external
stakeholders.
Required Qualifications
• Bachelor’s degree in Business Administration, Healthcare
IT, Computer Science, or related field.
• 3–6 years of hands-on experience implementing and configuring Phreesia,
preferably in a consulting or healthcare IT role.
• Demonstrated experience with post-implementation configuration of Patient
Access templates, Guided Scheduling, and Decision Trees.
• Demonstrated experience with the Phreesia Campaign Module — including design,
configuration, and deployment of patient communication campaigns.
• Strong understanding of EHR integration, patient intake workflows, and
healthcare data standards (e.g., HL7, FHIR).
• Proven ability to analyze business processes and translate them into scalable
system configurations.
• Excellent communication and stakeholder management skills.
• Ability and willingness to work US EST hours from India.
Preferred Skills
• Certification or advanced training in the Phreesia
platform (if applicable).
• Experience working with practice management systems or healthcare CRMs.
• Knowledge of data visualization tools and campaign analytics reporting.
• Prior experience in a client-facing role within healthcare technology or SaaS
implementations.
• Familiarity with HIPAA compliance and healthcare privacy regulations.
• Valid or prior US visa is an added advantage.
Key Competencies
• Client-oriented mindset with strong problem-solving
ability.
• Excellent written and verbal communication.
• Strong analytical and documentation skills.
• High attention to detail and quality assurance.
• Ability to work independently and manage multiple concurrent projects.
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