Payment Operations Analyst (Cash and Card Investigations)

Job Description
Do you have a detailed understanding of retail card payment processes and are you looking for a new opportunity where you can use your investigative and analytical skills within a Cash and Card operations team?
As a Payments Operations Analyst (Cash & Card Investigations) you will resolve complex payment incidents, monitor developments and trends across payment processing, and support the build of new tools and processes to enhance the performance and efficiency of the Cash and Card team.
Job Summary:
This role will require a detailed understanding of retail card payment processes, an investigative and analytical approach to problem solving, and an ability to work effectively with product, technology, and business teams to resolve incidents and develop new and enhanced processes.
The role will support the build of tools and processes as well as the resolution of operational issues.
Job responsibilities:

• Conduct complex enquiries and investigations for problems that frontline Contact Centre teams cannot resolve.
• Provide required audit trail and documentation to support the work performed.
• Gather requirements and support the build of tools and processes to enhance the work of the Cash and Card team
• Liaise with Development & other Operations teams to co-ordinate the Cash and Card Operations journeys
• Analyse current performance of the team and publish statistics and reports.
• Support and deliver training material for Contact Centre and Operations teams.
• Create and update playbooks for the Cash and Card Operations Team for new payment products.

Required qualifications, skills and capabilities:

• Relevant knowledge and experience, ideally in a back office, middle office, operations, or similar function of a banking/financial services organisation
• Knowledge and understanding of cards scheme/networks, and retail banking platforms
• Ideally previous payments experience/knowledge of Visa or MasterCard
• Knowledge of Mastercard rules, FPS / BACS / CHAPS / SWIFT scheme with an understanding of at least one scheme
• Willingness to learn new schemes and rulebooks to support Cash and Card Operations
• Ability to work under considerable time pressure, whilst maintaining a high level of accuracy and quality
• Excellent communication and organisational skills

Preferred qualifications, skills and capabilities

• Strong analytical skills to analyse information, identify problems, and work towards finding solutions
• Diverse product knowledge, with an ability to develop an understanding of new products
• Ability to partner and influence across businesses and other support groups
• Control focus and mind-set at all times, whilst respectively challenging the status quo
• Attention to detail whilst being able to identify the priorities in the detail that are critical to providing a successful outcome

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.