Partner Operations Manager

Posted 18 Days Ago
Be an Early Applicant
Hyderabad, Telangana
Hybrid
3-5 Years Experience
Sales • Software
Highspot increases the performance of your sales teams.
The Role
The Partner Operations Manager at Highspot will be responsible for managing and enhancing the operational aspects of partner programs, including program management, partner onboarding, tech partner integration, data reporting, event operations, and collaboration with internal teams. The role requires experience in partner operations and program management within the technology sector, strong organizational and communication skills, analytical abilities, and adaptability to a dynamic business environment.
Summary Generated by Built In

About Highspot

Highspot is a software product development company and a recognized global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies at the core of its robust Software-as-a-Service (SaaS) platform. Highspot is revolutionizing how millions of individuals work worldwide. Through its AI-powered platform, Highspot drives enterprise transformation to empower sales teams through intelligent content management, training, contextual guidance, customer engagement, meeting intelligence, and actionable analytics. The Highspot platform delivers advanced features tailored to business needs, in a modern design that sales and marketing executives appreciate and is the #1 rated sales enablement platform on G2 Crowd.


While headquartered in Seattle, Highspot has expanded its footprint across America, Canada, the UK, Germany, Australia, and now India, solidifying its presence in the Asia Pacific markets.


About the Role

The Partner Operations Manager will be crucial in managing and enhancing the operational aspects of Highspot’s partner programs. This role combines elements of program management, partner onboarding and partner marketing/enablement. The successful candidate will ensure seamless operations, maintain and update partner integration information in our portal, and drive partner engagement through effective communication and event management

Responsibilities

  • Program Management: Oversee all aspects of partner program operations, including program administration, managing applications, and handling the MNDA process. 
  • Partner Onboarding: Facilitate the onboarding of new partners, ensuring a smooth and efficient process. 
  • Tech Partner Integration Portal: Add listings for new integrations and maintain listings for existing ones to ensure all of the assets (data sheets, videos, presentations…) are up-to-date. 
  • Data and Reporting: Conduct mapping and reporting using tools like Crossbeam and Reveal; administer and report on the referral program and integrations/marketplace adoption. 
  • Partner Hub Management: Build and manage the Highspot Partner Hub, creating and managing Bills of Materials (BOM) for Tier 1 and Tier 2 partners. 
  • Event Operations: Coordinate all operations related to partner-related events, such as Salesforce World Tours, Emblaze, Clari Dinners, and other sponsored events. This includes event sign-up and contracts, list imports and messaging to drive attendance. 
  • Collaboration and Planning: Work closely with Account Managers, Customer Success Managers, and Account Executives to understand context on accounts and deals; co-develop co-marketing plans with Tier 1 and Tier 2 partners

Required Qualifications

  • Experience: Proven experience in partner operations, program management, or a related field, ideally within the technology sector. 
  • Organizational Skills: Excellent organizational and administrative skills, with the ability to manage multiple projects simultaneously and meet deadlines. 
  • Communication Skills: Strong communication and interpersonal skills, capable of working effectively with various stakeholders both internally and externally.
  • Analytical Abilities: Strong ability to analyze data, generate reports, and provide insights that drive strategic decisions. 
  • Adaptability: Flexible and adaptable to meet the evolving needs of a dynamic business environment. 

 #LI-AA1


Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.


Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.

The Company
HQ: Seattle, WA
1,000 Employees
Hybrid Workplace
Year Founded: 2012

What We Do

Together, we’re changing how millions of people work. Highspot is built by people who bring their true and unique selves to work each day. We’re growing fast, which means you’ll get to grow fast with us – and create a career you can be proud of.

Why Work With Us

At Highspot we're proud of what we do, and the people who make it possible. With opportunities for career advancement, flexible vacation, and a team made up of top talent collaborating, we build products with a spark of magic. It's all part of what makes us a Forbes American's Best Startup Employers and a People Magazines Company That Cares.

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