Packaging Associate

Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.

Job Description

Software Packaging Engineer

Location: Hyderabad, India (Hybrid)
Experience: 4-7 Years
Department: End User Computing (EUC)
Employment Type: Full-Time

About the Role

We are seeking an experienced Software Packaging Engineer to join our End User Computing (EUC) team. The ideal candidate will be responsible for application packaging, software deployment, vulnerability remediation, and endpoint management across enterprise environments. This role requires strong expertise in Microsoft SCCM/MECM, Workspace ONE Access, application packaging technologies, and automation scripting.

Key Responsibilities:

Application Packaging

• Package, test, and deploy applications using MSI, EXE, PowerShell, and InstallShield.
• Perform application compatibility testing and troubleshooting.
• Create silent installation and uninstallation packages.
• Maintain packaging standards, documentation, and deployment procedures.
• Support User Acceptance Testing (UAT) and Production releases.

Software Deployment & SCCM Administration

• Deploy and manage enterprise software using Microsoft SCCM/MECM.
• Create and maintain Applications, Packages, Collections, and Task Sequences.
• Monitor software deployment compliance and remediate failures.
• Support software lifecycle management, upgrades, and retirement activities.
• Generate deployment and compliance reports.
• Manage and support application deployments through Workspace ONE Access.

Vulnerability Remediation

• Package and deploy application updates to address security vulnerabilities.
• Support remediation of critical and high-risk vulnerabilities within defined SLAs.

Incident, Change & Problem Management

• Provide Level 2 / Level 3 support for packaging and deployment-related incidents.
• Perform root cause analysis for application deployment failures.
• Ensure adherence to ITIL processes and operational standards.

Automation & Process Improvement

• Develop PowerShell scripts to automate packaging and deployment activities.
• Identify opportunities to improve operational efficiency.
• Contribute to process standardization and documentation.
• Support continuous improvement initiatives across the EUC organization.

Required Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum 4 years of hands-on experience in Application Packaging and Software Deployment.
• Strong experience with Microsoft SCCM/MECM administration and software deployment.
• Experience with Workspace ONE Access administration and application onboarding.
• Expertise in InstallShield, MSI packaging, and silent installations.
• Strong PowerShell scripting knowledge.
• Experience supporting Windows 10 and Windows 11 environments.
• Knowledge of software lifecycle management and vulnerability remediation.
• Familiarity with ServiceNow and ITIL processes.
• Strong troubleshooting and analytical skill

Primary Skills: SCCM/MECM, Workspace ONE Access, Application Packaging, InstallShield, PowerShell, Vulnerability Remediation, Windows Administration.

Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!