dotSolved System Inc.
Oracle Cloud GL (General Ledger) — Application Support Consultant
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Provides L2/L3 production support for Oracle Cloud General Ledger, resolving incidents, journal and integration issues, period-close problems, scheduled-process failures, and reconciliation discrepancies. Supports close activities, quarterly updates, testing, configuration changes, FBDI loads, Oracle Service Requests, documentation, end-user training, and SLA-based ticket management. Collaborates with AP, AR, FA, CM, and Expenses teams and participates in on-call support.
Position: Oracle
Cloud GL (General Ledger) — Application Support Consultant
Location: Hyderabad - Remote
Shift Timing: 3.00AM - 12.00PM PST (US Pacific Time)
Engagement Type: Full Time
About the Role: We are looking
for an experienced Oracle Cloud General Ledger (GL) Support Consultant with
strong hands-on functional expertise in Oracle Cloud GL, with proven experience
resolving production issues, handling period-close activities, and providing
day-to-day operational support in a live Oracle Cloud Financials environment.
Key Responsibilities:
- Provide L2/L3 production support for Oracle Cloud General Ledger module, ensuring timely resolution of incidents and service requests within defined SLAs
- Manage and troubleshoot day-to-day GL issues: journal posting errors, allocation failures, reconciliation mismatches, ledger balancing issues
- Support month-end, quarter-end, and year-end close activities including journal review, accruals, revaluation, translation, and consolidation
- Monitor and resolve issues in scheduled processes (ESS jobs) related to GL — posting, import, allocations, period close
- Handle intercompany transactions, elimination entries, and cross-ledger balancing issues
- Perform root cause analysis (RCA) for recurring issues and recommend permanent fixes/configuration changes
- Coordinate with Oracle Support (SRs/Service Requests) for bug fixes, patches, and quarterly update issues
- Support functional testing of Oracle Cloud quarterly patches/updates and regression testing for GL processes
- Work closely with sub-ledger (AP, AR, FA & CM) support teams to resolve cross-module integration issues impacting GL
- Assist in FBDI-based data loads, journal uploads, and correction of failed interface/import processes
- Maintain and update support documentation, SOPs, and knowledge base articles
- Handle minor enhancements, CRs (Change Requests), and configuration updates as per business need
- Provide end-user support, training, and query resolution related to GL processes
- Track tickets via ITSM tools (ServiceNow, JIRA, Remedy, etc.) and report on SLA compliance and ticket trends
- Participate in on-call/rotational support and be available during period-close windows (including weekends, if required)
Required Skills:
- 6–8 years of experience in Oracle applications, with at least 4–5 years dedicated to Oracle Cloud GL support/operations
- Strong hands-on experience in a production support environment
- Solid understanding of GL configurations: Chart of Accounts, Ledgers, Calendars, Journal Sources/Categories, Data Access Sets
- Practical experience with allocations, revaluation, translation, and consolidation processes
- Experience handling period-close cycle issues and providing close-window support
- Working knowledge of GL integration points with AP, AR, FA, CM, and Expenses
- Hands-on experience with OTBI, FRS (Financial Reporting Studio), and Smart View for troubleshooting/reporting issues
- Familiarity with FBDI templates and resolving failed import/interface issues
- Experience raising and managing Oracle Service Requests (SRs) via My Oracle Support (MOS)
- Understanding of Oracle Cloud release cycles (quarterly updates) and their impact on GL configurations
- Good knowledge of ITSM/ticketing tools (ServiceNow, JIRA, Remedy)
- Strong analytical and troubleshooting skills with the ability to prioritize under pressure
Preferred/Good to Have:
- Oracle Cloud Financials (GL) certification
- Prior experience in AMS/support engagements (as opposed to only implementation projects)
- Exposure to SLA-driven support models and ticket-severity frameworks (P1/P2/P3)
- Basic understanding of SQL for data validation/debugging (not mandatory)
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