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We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
We are seeking a dedicated and skilled Operations Engineer to join our team. This role is pivotal in ensuring the reliability, performance, and availability of our systems while facilitating smooth integration and delivery processes. The ideal candidate will have a strong background in site reliability engineering (SRE) and DevOps practices. You will collaborate with product owners, developers, architects, vendors, and other professionals to monitor, operate, support, audit and improve our digital solutions, their related processes, and controls. You will demonstrate and maintain high standards while fostering a proactive, efficient, and service-oriented work environment. Communication and professionalism are paramount as you will be representing our team to effectively engage with technical and business leadership as well as external providers of digital services. You will also use all your abilities to explain solutions and complex issues while demonstrating the ability to lead and impart knowledge effectively to other team members.
Operational Quality & Compliance: Ensure high standards of operational quality across all systems. Review and update procedures to ensure compliance with audit controls, support internal and external audits of the development and operation of the platform.
Metrics and Monitoring: Develop and maintain comprehensive monitoring solutions to track system performance health, and reliability including alerts and dashboards.
Incident Response: Provide first-level support for production incidents, ensuring quick resolution and minimal downtime. Identify problems, escalate and support their resolution.
Reliability Improvements: Implement strategies to enhance system reliability and performance. Identify, analyze, and resolve patterns in operational issues, implementing solutions to prevent recurrence.
TECHNICAL SKILLS
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Proficiency in monitoring tools (e.g., AppInsights, Grafana)
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Experience with cloud platforms (e.g. Azure, GCP)
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Strong scripting and automation skills (e.g., Powershell, Python)
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Familiarity with incident management processes
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Understanding of containerization technologies (e.g., Kubernetes)
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Troubleshooting of complex distributed environments
Collaboration Skills:
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Work closely with product and project teams to integrate reliability best practices.
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Collaborate to streamline development and operational processes, enhancing overall efficiency.
EDUCATION/CERTIFICATIONS
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Preferred: Bachelor's degree in Computer Science, Software Engineering, Information Systems, equivalent work history/experience or working towards achieving a degree
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Strong focus on systems engineering, reliability, and performance.
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Experience in development operations, automation, and troubleshooting.
EXPERIENCE
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Strong knowledge of IT infrastructure services required
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5+ years - IaC Technologies leveraging Terraform (eg. ADO, Pipelines, Git, YAML)
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5+ years - Orchestration and containerization using Kubernetes
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5+ years - API Integration of infrastructure systems such as Azure, ServiceNow, Active Directory
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4+ years - Azure Public Cloud Solutions
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Experience with high availability, globally delivered, solutions and strong troubleshooting skills.
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Familiarity with incident management processes.
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Microsoft Cloud Infrastructure Certification, SRE Certification
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Proficient in scripting and automation, with a solid understanding of infrastructure as code practices.
LEADERSHIP/SOFT SKILLS
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Strong Verbal and Written Communication: "Candidates must demonstrate exceptional verbal and written communication skills to effectively convey information and collaborate with team members."
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Effective Communicator: "The ideal candidate will be an effective communicator who can articulate ideas clearly and concisely to diverse audiences."
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Adaptable Communication Style: "We value candidates who can adjust their communication style based on the audience and context, ensuring clarity and understanding."
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
