Remote, India
We are excited to learn more about you and your unique background.
At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.
We are looking for a Operational Engineer I who will:
This position is responsible/accountable for streamlining offerings to CSG’s end customers. They take solutions from development and ensure they are operationally sound prior to rolling into production.
Products are evaluated and prepared for installation, configuration, monitoring, diagnostics, and process / procedure to ensure minimal impact as they are released. Production optimization from a personnel perspective is a
critical point and leveraging technology to ensure solutions adhere to customers SLA requirements for availability.
- Diagnose and debug complex system and deployment issues efficiently.
- Troubleshoot and resolve production and non-production environment issues, ensuring system stability and efficiency.
- Participate in an on-call rotation for production support, responding proactively and reactively to incidents.
- Collaborate with software architects and developers to implement effective deployment strategies.
- Monitor IT infrastructure and system health to identify and resolve potential vulnerabilities, outages, or performance bottlenecks.
- Adapt to changing priorities, work collaboratively, and contribute as a flexible and proactive team player.
Is this opportunity right for you? We are looking for candidates who have:
- Bachelor’s degree in information technology; Computer Science, Engineering, related field, or equivalent experience.
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1-3 Years of experience in managing and maintaining Jenkins, Git, Azure DevOps, and CI/CD pipelines to ensure smooth software delivery.
- Develop automation solutions using Python, PowerShell, Bash, and Shell scripting to streamline operations.
- Work with monitoring tools like Grafana and Prometheus to track system performance and proactively address issues.
- Operate within Linux/Windows environments, ensuring system reliability and performance optimization.
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Knowledge on Kibana and Confluence is an added advantage.
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Strong analytical and problem-solving skills, with a passion for automation and continuous improvement
Our Guiding Principles
Impact
Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.
Integrity
Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.
Inspiration
Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
CSGer Perks & Benefits (Feel free to adjust this by regional benefits!)
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Insurance
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
View More Benefits (https://www.csgi.com/careers/)
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Our Story
CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here
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Location(s):
India Remote
