o9 & APO COE - E2E Planning Support

Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
You are part of a team responsible for experimenting with cutting-edge technologies, delivering solutions by testing and learning and developing strong partnerships to enable growth through innovation and agile methodologies.
How you will contribute
Job Summary:
We are seeking an experienced and highly motivated o9 Planning Tool Configuration Consultant/Lead to join our dynamic team. The ideal candidate will possess in-depth knowledge of o9 solutions, particularly within Demand Planning and/or Supply Planning modules, and a proven track record of successfully configuring and implementing o9 to meet complex business requirements. As a Configuration Consultant/Lead, you will play a critical role in designing, building, testing, deploying o9 solutions and also supporting in longer run, working closely with business stakeholders, technical teams, and project managers.
This role focuses on handling business-generated tickets for o9 Solutions' Demand Planning (DP), Supply Planning (SP), and Integrated Business Planning (IBP) platforms. The engineer will provide functional and technical support to ensure minimal downtime, quick resolutions, and high user satisfaction in a supply chain environment.
Responsibilities:
CoE TEAM

• Triage, prioritize, and resolve tickets for o9 DP/SP/IBP modules, including user access, data discrepancies, planning runs, and reporting via tools like Jira or ServiceNow.
• Solution Ownership and Governance: Own the full SAP APO and IBP landscape across Demand Planning (DP), Supply Network Planning (SNP), and IBP modules; establish governance frameworks for configurations, upgrades, version control, and compliance with enterprise standards.
• CoE Standards and Best Practices: Ensure adherence to Center of Excellence (CoE) standards, templates, and best practices by conducting audits, standardizing planning models, and rolling out reusable assets like scenario templates and validation checklists.
• Regional Incident Support: Provide 24/7 support for planning incidents across all 4 regions (e.g., Americas, EMEA, APAC, India), including rapid response to outages, performance degradation, and failover coordination.
• Inconsistency and Data Analysis: Analyze planning inconsistencies (e.g., forecast variances, inventory imbalances) and data integration issues between o9/SAP systems, using root cause analysis tools like SQL queries and log parsers to identify gaps in master data or algorithms.
• Automation and Efficiency: Drive automation initiatives (e.g., scripting planning runs, alerts for anomalies) and process improvements, measuring impact via KPIs like ticket reduction (target 20%) and planning cycle time savings.
• CIF Monitoring: Oversee Core Interface (CIF) monitoring and troubleshooting for real-time data transfers, resolving transfer failures, model inconsistencies, and queue blocks between APO and ECC/IBP.
• Integration Management: Manage integrations between SAP APO and SAP ECC/IBP, including BAPI/BDoc monitoring, error handling in queues (e.g., inbound/outbound), and enhancements for custom fields or bidirectional sync.
• Perform functional guidance on workflows, technical diagnostics (APIs, GraphQL, SQL), escalations, and UAT for releases; collaborate with stakeholders for training and proactive prevention.

Configuration & Implementation:

• Lead and execute the configuration of o9 Demand Planning and/or Supply Planning modules based on business requirements and solution design.
• Translate business needs into detailed functional and technical specifications.
• Configure o9 master data, planning parameters, workflows, and user interfaces.
• Develop and execute unit testing, integration testing, and user acceptance testing (UAT).
• Troubleshoot and resolve configuration issues during testing and deployment.
• Ensure adherence to o9 best practices and configuration standards.
• Config block upgrades/package imports for new features.

Knowledge, Experience and Education

• 15+ overall years of experience
• More than 3 years' experience with the o9 platform, including configuration, customization, and integration
• Technically hands on SQL,MySQL to be able to manage o9 SSIS layer
• Technically hands on mathematical models, predictive models desirable python&pyspark
• Experience in GIT, Kubernetes, Containerization will be plus
• Experience code reviews , code packing, code/batch dependency management & library management
• Large global team management, including internal and contract resources
• Familiar operating in large and complex multi-national organizations to create alignment for her/his strategic priorities across a diverse range of internal and external stakeholders.

Personal and Leadership Skills

• Large scale program/ delivery management
• Patience and perseverance to pursue results despite constraints; comfortable with ambiguity; and confidently, manages risk and uncertainty; driven and results oriented and holds self and others accountable.
• Highly collaborative and the ability to influence cross-functional teams and work across levels
• Execution discipline - following through, setting a focused strategic agenda, ensuring the highest level of excellence and delivering results
• Naturally curious, with a passion for learning and finding new solutions that enhance business performance.

No Relocation support available
Business Unit Summary
Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as Oreo and belVita biscuits, Kinh Do mooncakes, Cadbury, Cadbury Dairy Milk and Milka chocolate, Halls candy, Stride gum, Tang powdered beverage and Philadelphia cheese. We are also proud to be named a Top Employer in many of our markets.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Digital Strategy & Innovation
Technology & Digital