Gather and analyze stakeholder requirements and translate them into ServiceNow AI solutions (Virtual Agent, Predictive Intelligence, Now Assist). Collaborate with technical teams to implement AI-driven automation and agentic solutions, optimize workflows, monitor system performance, train users, and drive adoption while ensuring clear communication between business and technical stakeholders.
Position : ServiceNow Business Analyst – AI
Experience: 4+ Years
Location: Remote (5 Days )
Employment Type: Full-Time
We are a fast-growing technology-driven organization focused on delivering digital transformation solutions to global clients. Our expertise lies in leveraging platforms like ServiceNow along with emerging technologies such as Artificial Intelligence (AI) and automation.
Key Responsibilities- Gather and analyze business requirements from stakeholders
- Translate business needs into ServiceNow AI-based solutions
- Collaborate with technical teams to implement features like:
- Virtual Agent
- Predictive Intelligence
- Now Assist
- Identify opportunities for process automation using AI
- Work on workflow optimization and process improvement
- Support implementation of Agentic AI solutions
- Monitor system performance and suggest improvements
- Ensure smooth communication between business and technical teams
- Conduct user training and drive adoption of AI solutions
- Strong experience as a ServiceNow Business Analyst
- Hands-on or functional knowledge of:
- Predictive Intelligence
- Virtual Agent
- Now Assist
- AI / Automation
- Good understanding of ITSM / ITOM processes
- Ability to convert business requirements into technical solutions
- Strong communication and stakeholder management skills
- Exposure to AI/ML concepts
- ServiceNow Certifications (CSA, CIS, etc.)
- Experience in Agile/Scrum environment
- Basic understanding of data analysis and reporting
- Analytical thinking
- Problem-solving mindset
- Strong communication & collaboration
- Adaptability to new technologies
- Work on cutting-edge AI + ServiceNow projects
- 100% Remote work environment
- Opportunity to grow in a high-demand domain
- Collaborative and innovation-driven culture
Similar Jobs
Cloud • Information Technology • Security • Software • Cybersecurity
Serve as a field-facing technical authority bridging generative AI and enterprise security. Architect AI technical strategy, deliver demos and POVs, advise on LLM/RAG/agent risks and data protection, and scale enablement and product feedback across sales and engineering.
Top Skills:
AgentsApi IntegrationsCloud-Native Security PlatformsData Loss Prevention (Dlp)Llm ApisLlmsMcp (Model Context Protocol)Model OrchestrationPrompt WorkflowsRag (Retrieval-Augmented Generation)ScriptingZero TrustZscaler Platform
Information Technology • Software • Financial Services • Quantitative Trading
Software Engineers at Citadel develop, maintain, and support high-performance trading platforms, focusing on custom software solutions and system stability.
Top Skills:
C++
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
The Lead Solutions Engineer at Dynatrace will provide technical support to the sales team, demonstrate product capabilities, manage POCs, and engage with customers to promote sales and gather feedback for product improvement.
Top Skills:
.NetAnsibleAWSAzureCi/CdContainersCSSGCPGoHTMLJavaJavaScriptKubernetesLinuxNode.jsOpenshiftPHPPuppetServerlessTerraformWindows
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
