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Information Technology • Insurance • Software
Support review, rebranding, updating, and restructuring of English and French product documentation. Validate workflows, capture screenshots, align materials with branding and product changes, apply adult learning principles, partner with Product Managers and SMEs, and help establish repeatable documentation review and maintenance processes.
Top Skills:
Content Management SystemsDocumentation ToolsKnowledge BasesMS OfficeMs WordSharepoint
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Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
The Enterprise Account Executive will focus on acquiring new business in the insurance sector, managing client relationships, and collaborating with sales teams to enhance reach.
Top Skills:
CRMSalesforce
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Design and implement core features for a lightweight macOS security sensor, collaborate cross-platform with teams, own feature lifecycle from design through delivery, debug low-level memory and performance issues, and mentor distributed engineers while aligning sensor architecture with broader Falcon Host strategy.
Top Skills:
AgileCC++LinuxmacOSSecurity FrameworksSwiftWindows
We are looking for an MSP IT Support Engineer is responsible for providing technical support and solutions to clients of a managed service provider (MSP), solving complex issues, escalating technical problems, and supporting end-user environments across various technologies.
Responsibilities- Provide front-line and escalation technical support for client requests via phone, email, and ticketing systems.
- Troubleshoot advanced issues in Windows Server, network infrastructure (routers, switches, firewalls), and cloud platforms (Azure, AWS, VMware).
- Handle Microsoft 365/Office 365 support, migrations, and administration.
- Manage Active Directory, domain configuration, and group policies.
- Implement and maintain backup/disaster recovery solutions (Veeam, Datto).
- Support security initiatives: firewalls, endpoint protection, MFA, Zero Trust configuration.
- Monitor client infrastructures with system/network management tools and respond proactively to alerts.
- Document technical processes, resolutions, and create end-user guides.
- Mentor junior support engineers and collaborate with cross-functional technical teams.
- Occasionally participate in project delivery, deployments, and upgrades, including after-hours/on-call support as needed.
- 3–5+ years MSP experience supporting diverse environments.
- Deep troubleshooting expertise across Windows Server, Microsoft 365, networking, and virtualization.
- Knowledge of firewalls (Sonicwall, Fortinet, Cisco), VLANs, backup/DR tools, and monitoring systems.
- Familiarity with scripting (PowerShell, Python, Bash) for automation.
- Strong analytical and communication skills, excellent documentation habits, and top-tier customer service focus.
- Ability to multitask, manage priorities, and work independently under pressure.
- Supporting VoIP, fiber ISP solutions, or telecom clients.
- Linux and hybrid-cloud environments.
- Service management (managing SLAs/KPIs, improving support documentation/processes).
- Conscientious, detail-oriented, and accountable.
- Professional appearance and team-oriented attitude.
- Passion for learning, teaching, and delivering excellent client experiences.
This role combines advanced technical troubleshooting, project work, and exemplary client-facing communication, making MSP IT Support Engineers critical to operational success in MSP environments.
What you need to know about the Hyderabad Tech Scene
Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
