Skill required: Marketing Operations - Braze Customer Engagement Platform
Designation: Marketing Platform Auto Senior Analyst
Qualifications:Any Graduation
Years of Experience:3 to 6 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.
Role requires Digital Marketing Ads & Promotion creation/design
Braze is email marketing tool, Create cross-channel campaigns easily. The role will be aligned to create/deploy/QA/Develope email campaigns.
What are we looking for? • Braze platform Expertise: In-depth knowledge of Braze functionalities, including Canvas, Liquid, and Intelligence Suite.
• Braze certification: Braze certifications (e.g., Practioner or Marketer) are a plus.
• Campaign Management: Proficiency in configuring and customizing Braze components, email templates, and automations.
• Best Practices: Strong understanding of email marketing best practices, including deliverability, segmentation, personalization, and A/B testing.
• Problem Solving: Strong problem-solving skills and the ability to troubleshoot and resolve technical issues related to Braze and campaign execution.
• Collaboration Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
• Attention to Detail: A keen eye for detail and ability to manage multiple campaigns simultaneously in a fast-paced environment.
• API Integration: Exposure to API integration to fully utilize Brazes’ API capabilities.
• Marketing Automation Best Practices: Knowledge of Marketing Automation best practices.
• HTML and CSS: Familiarity with HTML and CSS for email template customization.
• Reporting and Analysis: Experience in campaign reporting and analysis, including tracking key performance indicators (KPIs) and providing actionable insights.
Roles and Responsibilities: Campaign Planning and Requirements Gathering:
• Collaborate with Project Manager and/or marketing stakeholders to understand campaign objectives and requirements by carefully reviewing briefs and seeking clarification before the build along with highlighting risks (if any)
• Assist in the execution of campaign strategies, including audience segmentation, journey mapping, and content creation.
• Provide guidance on leveraging Braze capabilities to achieve campaign goals effectively.
Braze Configuration and Development:
• Configure and customize Braze components, including email templates, landing pages, and automations, to support campaign execution.
• Create and manage automated journeys, including welcome series, nurture campaigns, and triggered communications.
Campaign Execution and Management:
• Set up and execute email, SMS, direct mail, social/paid and other marketing broad cast or journey-based campaign using Braze tools.
• Create landing pages within Braze tool as per brief provided.
• Ensure accurate targeting and segmentation of campaign audiences.
• Monitor campaign performance and engagement metrics, providing regular reporting and analysis to stakeholders.
• Conduct A/B testing and optimization to improve campaign effectiveness and customer experience.
• Troubleshoot and resolve any technical issues related to campaign execution.
Work Orchestration and Data hygiene:
• Fully understand ticketing/request management tool and accurately record updates, data points, timestamps etc. to provide seamless campaign experience to both internal and external stakeholders.
• Adhere to all Desktop Procedures (DTPs) / Standard Operating Procedures (SOP) along with checklist and other important process document to carry out all required tasks.
• Complete all required reports so that accurate numbers are reported to both client and leadership.
Any Graduation
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com
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