Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We’re hiring a Manager for our Collections and Support team, reporting to our Senior Manager of Revenue Operations.
Key Responsibilities
- Manage and develop a team of Collections Representatives, ensuring work is completed in an accurate and timely manner, and in line with our SLAs.
- Partner with Accounting and broader finance management team, to develop and implement collections policies and procedures.
- Ensure proactive communications and follow up on overdue invoices to reduce aging, while maintaining positive customer relationships.
- Collaborate with the broader finance management team, to refine and optimize Toast’s collections strategy.
- Support with the review, investigation, and resolution of cases and customer escalations.
- Ensure customer cases, escalations and other types of inquiries related to Collections are addressed and follow through to resolution, in a timely manner.
- Work collaboratively with internal teams to ensure customers and their internal contacts are aware of outstanding balances.
- Support with the manual application of customer payments, refunds, and deposits in our sub-ledger, as needed.
- Prepare, analyze and distribute reporting related to collections cases and accounts receivables performance with the appropriate recommendations.
- Work closely with Accounting and customer-facing teams to identify customer trends and behaviors and adapt collections procedures as needed.
- Collaborate with other teams to identify and implement efficiencies in the collections process.
- Consistently meet strict deadlines related to month-end close.
- Ad hoc projects as necessary.
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
