Manager of Infrastructure Engineering

Job Description
Now is your opportunity to take charge as a leader of highly skilled infrastructure teams at one of the world's largest and most influential companies.
As a Manager of Infrastructure Engineering at JPMorgan Chase within the Collaboration & Communication team which is aligned to Employee Platforms, you supervise team members while applying depth of knowledge within your specialization. Exercise independent judgement within defined parameters to solve problems and meet broad objectives.
Job responsibilities

• Anticipates the needs and potential dependencies of the immediate team
• Works with other teams to deliver projects in line with business requirements
• Provides immediate team with tasks, guidance, and expectations
• Identifies and escalates issues to execute according to compliance standards, risk and security, and service-level agreements
• Oversees work within an area of expertise within the infrastructure engineering discipline
• Applies relevant technical expertise, leadership, and business knowledge to projects of moderate scope
• Adds to the team's culture of diversity, equity, inclusion, respect for team members and prioritizes diverse representation

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years of applied experience
• Current knowledge of telephony PBX environments, dial plan schemes, trucking, reporting of usage and capacity metrics.
• Hands-on experience in application architecture and design patterns (hands on experience with Sonus/Ribbon SBC / Kandy Link, CUCM, KANDY, etc.)
• Industry experience in Information Technology with a specific emphasis on SIP Networks and interoperability with blended technologies, including integration into desktop solutions.
• Adept knowledge in VoIP transport, such as H.323, SIP, call admission and control mechanisms, integration of cross platform technologies, centralization of call processing and network policy enforcement
• Working experience with protocols such SIP, H.26x, WebRTC, SIPRec, Networking Routing Protocols, Linux, etc.
• Knowledge of one specific infrastructure technology and basic programming languages or database management systems (Java, PERL, Python)
• Working knowledge on Monitoring Tools such as Splunk, netcool, sevone, nectar, empirix.
• Basic to intermediate knowledge on ITIL, DevOps and Site Reliability Engineering methods and/or hands on experience.
• Experience in a large global enterprise using Agile methodology in a DevOps environment supporting telephony technology on virtual and cloud server platforms. Experience leading infrastructure engineering projects and team members
• Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or system performance assessments

Preferred qualifications, capabilities, and skills

• Session Border Controller / SIP / Kandy Link / Telecom Carrier / Scripting -- Power Shell / Python
• Cisco Call Manager / Cisco UCCX / Unity Connection
• Excellent verbal, written and presentation skills. Proficient automation knowledge

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.