Manager, Continuous Improvement

Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.

Job Description

• Lead improvement initiatives by enlisting and influencing cross-functional teams that deliver tangible business results through the application of Lean and Six Sigma principles, methodologies and tools
• Continuously improve existing process and help teams design new processes that are robust, effective, and efficient
• Identify key deliverables, conduct end-to-end assessment, and build solutions and processes that allow stakeholders drive improvements and enhance efficiencies
• Collaborate and engage cross functional members at all levels of the organization and execute initiatives that will drive quantifiable savings
• Energize teams and stakeholders, collect data, conduct diagnostic analysis, identify opportunities that positively impact quality, cost, delivery excellence, and customer satisfaction, and present action plan to management
• Create a culture focused on Continuous Improvement, challenging status-quo, thinking outside-the-box, and coach, mentor Lean concepts
• Train and develop the Continuous Improvement capabilities of leaders at all levels of the organization using the See-Do-Teach approach
• Achieve Cost Reduction Targets with regular updates to Senior Management
• Promote and support Continuous Improvement best practices sharing and consistency across MassMutual India
• Responsible for assisting with the development, facilitation, and execution of complex initiatives.
• Support, facilitate and/or sustain deployment of standard work and foundational Lean elements, Continuous Improvement initiatives, root cause problem solving, skill building within business area
• Provide effective leadership and advice to other team members and business area management regarding emerging trends and related risks.
• Overseeing BOT contingency measures and designing proactive solutions to ensure continuity in the event of a BOT outage
• Development of Cost Benefit Analysis (CBA) as assigned
• Bachelor’s degree
• US Insurance background Preferred
• Experience with Lean transformation and knowledge of Toyota Production System concepts
• Six Sigma Black Belt certified preferred
• At least 14 years of experience with process analysis (qualitative and quantitative)
• Exhibit leadership competencies
• Strong problem solving, quantitative and analytical abilities
• Exceptional communication skills, both written and verbal, and presentation skills
• Ability to facilitate and drive business use case discussions for small-medium scale projects
• Take ownership of problems and stay on top of them until resolved
• Ability to effectively influence both executive and front-line leaders
• Excels at fostering relationships with ETX, Home Office and MMI Operations stakeholders
• Strong Proficiency in MS Office including Presentation skills
• Open to Night Shifts (US Time zone / minimum 5 to 6 hours of overlap)

Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!