MaaS Program - Marketing Operations Manager

About Trilliad

Trilliad, a market-leading Growth Services Provider (GSP), solves challenges and drives results for Growth Leaders across Sales, Marketing and Customer Success. Trilliad’s full-service solutions deliver competitive advantage for the brands it works with by optimizing their sales and marketing strategies, processes, skills and technology. Trilliad drives efficiency and predictability at the intersection of Sales, Marketing, and Customer Success to increase seller productivity, lower cost per lead, decrease cost per sale, accelerate time to close, and drive customer lifetime value.

At Trilliad, culture is our backbone. It shapes how we think, behave, and treat one another, and it defines how our clients, partners, and communities experience us. Every company has a culture and at Trilliad we make ours intentional—anchored in our Leadership Principles. These principles guide every decision and interaction: putting the company first, obsessing over growth, remembering that business is personal, and ensuring strategy turns into execution. We succeed by being one team, striving for greatness, speaking the truth, and holding ourselves accountable. We lighten up with humor, stay patient and disciplined, run towards problems, celebrate results, and never accept confusion as an option. This is the culture you step into at Trilliad—purposeful, lived, and continually developed.

What you will do

The Marketing Operations Manager is accountable for owning and optimizing the technical foundation client engagements. This role exists to ensure that HubSpot is configured correctly, data flows cleanly, leads move predictably, and reporting can be trusted. As the system-level operator, this role supports every go-to-market motion—connecting campaigns to CRM, enforcing process discipline, and enabling accurate performance measurement. Success in this role means fewer manual workarounds, clearer visibility, and a scalable marketing operations engine that supports growth across channels and teams.

Which means that on a day-to-day basis, you will:

• Own HubSpot/Salesforce MAP architecture and administration across client engagements
• Ensure lead flows, lifecycle stages, and routing operate cleanly and consistently
• Build and maintain reliable reporting that supports decision-making
• Support technical needs across marketing, sales, and analytics workflows
• Bring structure, rigor, and scalability to marketing operations
• Design and maintain lead flows from first touch through MQL, SQL, and beyond
• Ensure accurate syncing and data hygiene between CRM and connected platforms
• Troubleshoot technical issues related to tracking, attribution, automation, and reporting
• Build and maintain dashboards and reports that reflect real performance—not vanity metrics
• Partner with paid media, ABM, content, analytics, and sales-aligned teams to support campaign execution
• Document processes and enforce operational best practices to reduce confusion and rework
• Proactively identify gaps, risks, or inefficiencies in the marketing operations setup and drive resolution

How you’ll do it

Because how we do things matters just as much as what we do at Trilliad, our Leadership Principles should act as a compass directing the everyday behavior of every teammate across the organization:

• Growth Obsessed.For our business, our clients, and our Selves. 
• Business is Personal.Cultivate relationships. Make space for connection. Care about each other.
• Strategy Without Execution Is Just Dreaming.Hope is not a strategy. Vision matters—so does execution.
• Be One Team.No lone wolves. Have each other’s back and help each other out. 
• Raise The Bar.Good is the enemy of great. Better never stops. Be a Difference-Maker.
• Confusion Is a Choice.Stay curious—Seek to understand. Share context—seek to be understood.
• The Journey Matters.Meaningful work takes time. Be patient. Think: the next 90 days and the next 10 years.
• Create Client Value. Become irreplaceable.
• Lighten-Up.Humor and laughter deepen bonds. 
• Tighten-Up.Focus, discipline, and rigor count. 
• You Have the Ball.Be accountable. Take action. Go the distance. 
• Run Towards Problems.We don’t sweep things under the rug. Symptoms signal deeper causes. Find the root. 
• Have the Hard Conversation.Be direct and empathetic. Speak the truth, kindly. Feedback is a gift.
• Celebrate Results.Make recognizing greatness a habit.
• Think “We” Not “Me.”Prioritize what’s best for the business, the team, and the journey.

What you’ll bring – skills

(i.e., the critical things you need to be proficient at in order to perform the role to expectations)

• Active Listening
• Buyer Lifecycle Stages
• Critical Thinking
• Eye for Detail
• Deep, hands-on HubSpot/Salesforce  Administration Skills
• Lead Management
• Marketing Operations Processes
• Presentation Skills
• Problem Solving Skills
• Process-Oriented
• Routing Logic
• Storytelling

What you’ll bring – knowledge

(i.e., the critical things you need to know in order or perform the role to expectations)

• HubSpot/Salesforce CRM, Marketing Hub/Marketing Cloud, and reporting capabilities
• Lead flow architecture, attribution concepts, and funnel measurement
• How marketing automation supports ABM, paid media, and content strategies
• Data hygiene, governance, and reporting best practices
• How operational decisions impact sales alignment and client confidence

What you’ll bring - experience

(i.e., the critical prior experience you must have in order to perform the role to expectations).

• 5+ years hands-on experience owning HubSpot/Salesforce in a marketing or growth environment
• Experience building and managing lead flows, workflows, and lifecycle stages
• Experience supporting reporting and dashboards for marketing and sales teams
• Experience working cross-functionally with paid media, content, and analytics
• Experience troubleshooting CRM, automation, and reporting issues

The Trilliad Agreement

If you want to be part of building a truly great growth company—and if you want to help cultivate a culture that is differentiated and that creates value for customers and colleagues alike—then you might be a fit for Trilliad.

Accepting that invitation means more than bringing your skills, knowledge, and experience to bear in your role. It also means working in alignment with our Leadership Principles, which guide how we show-up for each other, our customers, and the work. Because at Trilliad how we do things matters just as much as what we do.

When you show up in this way—bringing your best and living our Leadership Principles—you can expect Trilliad to uphold its side of The Trilliad Agreement: a workplace in which we grow, connect, and thrive.

A workplace where we grow

• You’ll stretch your skills and shape your career through work that pushes boundaries and raises the bar.
• You’ll have access to world-class training and development.
• You’ll have the clarity and tools to deliver results that matter.

A workplace where we connect

• You’ll be guided by leaders who are worth following.
• You’ll build relationships that go beyond the job.
• You’ll be invited to offer thoughtful feedback, and when you do your voice will be heard.

A workplace where we thrive

• Great results will be recognized and celebrated.
• You’ll work in an environment with teammates who have your back.
• You’ll receive competitive pay and benefits that recognize your impact and support you inside and outside of work.