JPMorganChase
Lead Technology Support Linux, Sql, application/production support
Be an Early Applicant
Leads end-to-end production support for mission-critical banking applications and data platforms. Owns major incident response, problem management, root-cause analysis, reliability improvements, automation, governance, observability, batch operations, resiliency, and operational risk controls. Partners with engineering and platform teams on performance, capacity, high availability, disaster recovery, and SRE practices. Provides KPI reporting and executive communication while coaching support teams and improving service stability, monitoring, and operational efficiency.
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.
As a Technology Support Lead in the Technology Support team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.
Job Responsibilities
As a Technology Support Lead in the Technology Support team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services.
Job Responsibilities
- Own end-to-end production support for mission-critical applications and platform components supporting treasury/trading/risk/data/reporting workflows
- Lead major incident (P1/P2) response: triage, decisioning, restoration, communications, and post-incident review
- Drive problem management and stability engineering by setting standards for RCA quality and timeliness
- Define prevention roadmaps, track actions to closure, and reduce repeat incidents while improving MTTR/MTBF
- Apply an SRE approach: identify operational toil, prioritize automation, and deliver measurable reduction in manual effort and failure rates
- Build and enforce governance across production operations (runbook standards, operational readiness reviews, change governance, control/evidence routines)
- Provide KPI/MIS reporting on incidents, availability, batch health, and risk themes
- Strengthen observability and monitoring across applications and data pipelines (define SLOs/SLIs, alerting standards, improve signal-to-noise, dashboards, proactive detection)
- Lead batch and data operations governance across AutoSys, Airflow, and data platforms including Databricks/DataLake/ETL
- Partner with engineering/platform teams to improve resiliency (capacity, performance, HA/DR, error budgets where applicable)
- Coach and lead a support team (where applicable) and act as a senior stakeholder interface for business, technology, and control partners with clear executive-level communication
Required Qualifications, Capabilities, and Skills
- 8+ years of experience in production/application support and/or SRE/operations for mission-critical platforms in banking/financial services (mandatory), including leadership accountability
- Demonstrated SRE mindset and execution with proven toil identification and elimination
- Proven delivery of automation and operational simplification
- Strong governance and controls ownership (audit-ready)
- Strong hands-on technical depth in Linux and SQL
- Automation skills in Python and shell scripting
- Scheduling/orchestration experience with AutoSys and Airflow
- Cloud/platform experience with AWS, Kubernetes, and cloud technologies
- Data platform experience with Databricks, DataLake, and ETL
- Observability experience with Grafana, Dynatrace, Splunk, and OpenTelemetry
- Strong incident/problem/change management expertise, including operating under ambiguity and time pressure, plus experience with SLOs/reliability dashboards/alert tuning, DR testing, resiliency reviews, operational risk assessments, and senior stakeholder communication/reporting
Preferred Qualifications, Capabilities, and Skills
- Experience with containerized microservices, service meshes, and event-driven architectures.
JPMorganChase Hyderabad, Telangana, IND Office
JP Morgan Tower, Salarpuria Sattva Knowledge City, HITEC City, Raidurgam, Hyderabad, Telangana, India, 500081
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