Lead Software Engineer - ServiceNow WSD Solution

About this role:

• Wells Fargo is seeking a Lead Software Engineer with experience in ServiceNow to lead & drive the design, delivery, and continuous improvement of the Workplace Services Delivery (WSD) module within the ServiceNow platform.
• This role will be responsible for leading end-to-end solution delivery, collaborating with business and technical stakeholders, mentoring team members, and ensuring scalable, high-quality implementations aligned with organizational goals.
• The ideal candidate will have strong ServiceNow platform expertise, leadership capabilities, and experience managing complex enterprise initiatives while balancing business priorities, governance, and technical excellence.

In this role, you will:

• Lead complex technology initiatives including those that are companywide with broad impact
• Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines
• Design, code, test, debug, and document for projects and programs
• Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors
• Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives
• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
• Lead projects, teams, or serve as a peer mentor

Required Qualifications:

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Additional Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5+ years of overall IT experience.
• 5+ years of hands-on ServiceNow development and implementation experience.
• Strong experience with ServiceNow Workplace Services Delivery (WSD), Employee Center, and related modules.
• Proven experience leading ServiceNow projects and cross-functional teams.
• Strong knowledge of ServiceNow platform architecture, workflows, integrations, and data models.
• Experience with JavaScript, Flow Designer, Integration Hub, REST/SOAP APIs, and Service Portal.
• Strong understanding of Agile methodologies and enterprise delivery processes.
• Excellent stakeholder management, communication, and problem-solving skills.
• Experience working in large-scale enterprise environments.

Desired Qualifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist in Workplace Services Delivery or related modules.
• Experience with ITSM, HRSD, Employee Experience, or Workplace Services solutions.
• Exposure to enterprise integrations with HR, Facilities, and third-party workplace management systems.
• Experience working with global teams across multiple geographies.
• Knowledge of platform governance, architecture reviews, and release management practices.
• Experience leading offshore/onshore delivery models.

Job Expectations:

• Serve as the technical lead for the WSD platform and related initiatives.
• Demonstrate strong ownership, accountability, and proactive leadership.
• Partner effectively with business, product, and technology stakeholders.
• Drive delivery excellence while maintaining platform stability and performance.
• Ensure solutions align with enterprise architecture and governance standards.
• Provide timely status updates, risk identification, and mitigation plans.
• Foster a culture of collaboration, continuous improvement, and innovation.
• Support strategic roadmap planning and future platform enhancements.
• Act as a trusted advisor and subject matter expert for Workplace Services Delivery processes and capabilities.
• Mentor team members and contribute to building a high-performing ServiceNow practice.

Posting End Date:
3 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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