Lead Software Engineer – Atlassian Suite, Jira Cloud, Confluence Cloud, and Jira Align Cloud

Scope:

• This role contributes to the end-to-end architecture, governance, and technical health of our Atlassian Cloud ecosystem, supporting reliability, scalability, and secure platform operations across Jira, Confluence, and Jira Align.
• You will actively participate in platform evolution through integrations, automation, and solution design that enable enterprise agile delivery, portfolio planning, and effective cross-functional collaboration.
• You will be involved in defining standards, optimizing usage, supporting license/app management, and strengthening team enablement through best practices, documentation, and analytics-driven insights.

Our current technical environment:

• Core Atlassian Cloud Tools: Jira Cloud Software, Confluence, Jira Align, Jira Focus, Jira Talent.
• Marketplace Apps: Rich Filters, ScriptRunner, BigPicture, Advanced Roadmaps, Tempo, Insight.
• Integration Tools: REST APIs, Webhooks, Azure AD, Okta, GitHub, Azure DevOps.
• Monitoring & Reporting: Splunk, Grafana, Power BI.
• Automation: Automation for Jira, Groovy scripting.

What you’ll do:

Platform Architecture & Governance

• Define governance standards for Atlassian tools (permissions, security, compliance).
• Establish naming conventions, workflow standards, and guardrails to prevent technical debt.

Application Support & Optimization

• Provide L2/L3 support for Jira Cloud Software, Confluence, Jira Align, Jira Focus, and Jira Talent.
• Monitor platform health, performance, and capacity; implement scaling strategies.
• Manage upgrades, patches, and release governance for stability and compliance.

App Installation & Management

• Install, configure, and maintain Atlassian Marketplace apps and plugins (e.g., ScriptRunner, BigPicture).
• Evaluate and approve new apps based on security, compliance, and business need.
• Manage app lifecycle, including updates, compatibility checks, and vendor coordination.
   

Subscription & License Management

• Oversee license allocation and optimization for Jira Cloud, Confluence, and associated apps.
• Track subscription renewals, cost optimization, and compliance with vendor agreements.
• Implement usage analytics to ensure efficient license utilization and forecast future needs.

Integration & Automation

• Lead integrations with SSO/MFA, Azure AD, HR systems, and DevOps tools (GitHub, Azure DevOps).
• Design and implement workflow automation using Automation for Jira, ScriptRunner, REST APIs.
• Enable data synchronization between Jira Align and portfolio-level planning tools.

Reporting & Analytics

• Build advanced dashboards and reports for leadership visibility into delivery metrics.
• Implement KPIs and performance monitoring for platform adoption and business impact.

Security, Compliance & Audit

• Collaborate with Security and Audit teams to ensure SOX, GDPR, HIPAA compliance.
• Maintain audit logs and evidence for governance and regulatory readiness.

Disaster Recovery & Monitoring

• Define and maintain DR plans for Atlassian tools, test failover procedures.
• Set up monitoring dashboards and alerts for uptime, latency, and error rates.

User Enablement & Evangelism

• Drive training programs, documentation, and adoption campaigns for Atlassian best practices.
• Create self-service portals for common requests (project creation, permissions).

What we are looking for:

• 8–12 years of experience with Atlassian tools, with at least 3+ years in a lead or architect role.
• Strong expertise in Jira Cloud Software, Confluence Cloud, and Jira Align Cloud, including enterprise-scale implementations.
• Hands-on proficiency in workflow design, automation (Automation for Jira), scripting (Groovy, ScriptRunner).
• Deep understanding of agile frameworks (Scrum, SAFe, Kanban) and portfolio-level planning.
• Proven experience in SSO/MFA integrations, user provisioning, and access governance.
• Strong background in performance tuning, release governance, and automation-first delivery.

Preferred / Nice-to-Have:

• Certifications: Atlassian Certified Expert, Jira cloud Administration, Jira Align Practitioner.
• Experience with Jira Focus and Jira Talent for advanced workforce planning.
• Familiarity with CI/CD pipelines, DevOps practices, and integration with GitHub.
• Track record of delivering measurable business outcomes (improved throughput, cost optimization, adoption metrics). Must have a proven record of meeting tight deadlines without sacrificing quality.
• Strong communication skills are essential, both written and oral, targeted at a wide variety of internal and external audiences.
• Must have good idea about customer deployment scenarios and experience in dealing with peer teams outside engineering.
• Expected and assumed: independence, drive, motivation, willingness to go above and beyond, flexibility, and cooperative spirit.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.