• Demonstrate, design, and implement the platform modules in line with business needs.
• Design, develop and configure out of the box workflows, forms, scripts and create / maintain custom objects to meet business requirements using agile methodologies.
• Provide expert level support and maintain the ServiceNow platform as per the agreed service levels (Available, Stable, Performant, Usable and Maintainable)
• Work closely with functional teams, architecture teams in positioning the modules into the landscape.
• Play a key role in creating and adapting the design guidelines, best practices together with the Platform Architect, other Leads and SE’s
• Perform ServiceNow implementation tasks, including configuration, integration, testing, requirements analysis and solution design.
• Worked on full-scale implementation of ServiceNow modules for ITSM, FSM, ITBM, CSM.
• Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions.
• Understand the business needs and rapidly prototype new solutions. Create and configure Business Rules, Client Scripts, UI Policies, UI Actions and ACLs.
• Good hands-on experience on ServiceNow integration with other application/system Using SOAP, REST, JSON
• Coach/ guide the current ServiceNow team in support and operations and projects
• Take active part in platform upgrades (impact analysis, identify upgrade path, realize)
• Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas
• Proactively work on limiting the customizations, demo the useful features, optimize license/support costs, provide reporting & dashboards useful.
• Identifies opportunities for asset reuse that reduces overall solution cost and development time Requirements:
• Bachelor's degree in Engineering, or equivalent experience in related field
• 6-10 years of experience in Design, Develop IT applications
• 5+ years of implementation/administration experience on ServiceNow platform • Hands-on experience in development / customization / configuration of ServiceNow modules for ITSM (Request, Incident, Change, Problem, Config), FSM, ITBM and CSM • Demonstrates excellent knowledge of ServiceNow tool set and integrations with related systems
• Strong knowledge on the ServiceNow platform (Out of the Box features, workflows) • (Optional) Certifications: ServiceNow Administrator or ServiceNow Implementation • Certification of ITIL processes & Agile methodologies is added advantage • Experience as Java Developer, Scrum Master for the product team is an added advantage
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