KYC Operations Associate Analyst - Regional

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

As a KYC Operations, you will play a critical role in ensuring that Wise adheres to regulatory and compliance requirements. You will begin with a training program designed to teach you the complexities of Enhanced Due Diligence (EDD). Upon successful completion of your training and accreditation, you will be responsible for analysing customer activities, behaviour patterns, and ensuring that our KYC records are kept up to date according to our internal standards. This role is a great opportunity for fresh graduates who are interested in starting a career and deepening their knowledge in the KYC domain.

Job Responsibilities

• Successfully complete the KYC training curriculum and pass the required accreditation gates.

• Conduct Enhanced Due Diligence (EDD) reviews based on customer’s risk profile. Your work will predominantly comprise risk based approach decisions.

• Review customer transaction history and provide insights into customer behaviour patterns that may indicate risks. Conduct periodic reviews and analyse changes in customers history and account usage.

• Review and assess high risk customer reports to provide analysis and approval as per the set policies and procedures.

• Exercise discretion in setting priorities, identifying customer records that require further review and taking action to obtain and follow-up on the information and/or documentation requested.

• Ensure that information and documentation provided by customers meet our risk appetite for onboarding and maintaining high risk customers.

• Conduct in depth analysis, using provided documentation or external sources (e.g. websites and company registries) ensuring that only customers within risk appetite are onboarded. Perform searches utilising internet sources and/or third-party vendors to obtain information on prospects and new/existing customers.

• Communicate with other internal teams when required to handle escalated or complicated cases

• Provide guidance and responses to daily inquiries from peers, front-line and management regarding complex matters and case analysis, when appropriate.

• Maintain a high understanding of AML/CFT Regulations and how these impact the business, as well as Wise products and services.

• When warranted, be capable of drafting SAR narratives to report activity deemed unusual.

• Assist in identifying improvement opportunities and contribute to policy updates, training materials, and standard operating procedures. 

• Have a deep understanding of different business models, customer types, country risks and regulatory requirements across multiple geographies.

• Effective communication with customers by the relevant communication channels that Wise operates with (e.g. phone, email, and chat).

• Perform your tasks and responsibilities within the expected key performance indicators set by the leadership team.

• Tasks that are related to the position and are assigned to you by your lead. Participating in meetings, training, internal and external events.

Fluency in Hindi is required.

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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