Job Description:
The Connected-Commerce KAE is responsible for executing operations for the E-Commerce business and setting up excellent process with the assigned accounts, to facilitate growth in line with organization strategy.
KAE will be running the account day to day operations across instock management, customer service, & supporting KAM with Category management. The role is responsible for driving sales via the digital channel and building successful relationships internally with the appropriate teams.
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Full operational responsibility for the ecommerce account and implementation of the sell plan by managing supply fulfillment - Develop retailer wise supply & execution strategies to maximize fill rates. Complete ownership of online availability of the planned assortment
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Complete ownership of the Order to Payment lifecycle of each purchase order.
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Ensure Master data management, maintain inventory health and proactively plan for supply expansion.
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Implement, measure and monitor the performance of each account plan (Fill Rate, Offtake, Primary Billing, invoice issues and payments) taking decisive action to deliver sales revenue in line with plan.
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Customer Business Development through execution of category best practices and insights, and development of common strategic initiatives.
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Support KAM in developing a mutually beneficial JBP with Key customers with clearly defined KPIs and review mechanisms.
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Track utilization and accuracy of trade spending of planned promotional activities.
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Support Customer marketing team in tracking execution of planned digital activation strategies on customer platform
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Be the key customer contact representing Mars Petcare in day-to-day operational challenges, troubleshoot issues by developing continuously improving processes.
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Minimum 3-4 years’ experience, MBA Preferred.
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Must have exposure of at least two years in either Key Account Execution with E com or MT
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Prior e-commerce experience preferred, either on the platform side or the brand side
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Committed to self-development and can demonstrate a willingness to operate outside of his/her comfort zone with an entrepreneurial spirit.
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Well organized, excellent time management, MS Excel, presentation and negotiation skills.
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Business acumen and commercial awareness, analytical thinking.
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Mobility required with 20% travel.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
