NTT DATA Logo

NTT DATA

Junior Network Engineer (L1)

Sorry, this job was removed Sorry, this job was removed at 08:16 p.m. (IST) on Monday, Mar 17, 2025
Be an Early Applicant
Hyderabad, Telangana
Hyderabad, Telangana

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.
This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

  • Monitors client infrastructure and solutions.
  • Identifies problems and errors prior to or when they occur.
  • Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
  • Investigates first line incidents assigned and identifies the root cause of incidents and problems.
  • Fulfils approved requests following agreed procedures.
  • Provides telephonic or chat support to clients when required.
  • Executes approved maintenance activities including patching and configuration changes.
  • Follows the required handover procedures for shift changes to ensure service continuity.
  • Reports and escalates incidents where necessary.
  • Ensures the efficient and comprehensive resolutions of incidents and requests.
  • Proactively identifies opportunities for work optimization.
  • Updates existing knowledge articles or creates new ones.
  • Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
  • May also contribute to / support on project work as and when required.
  • May work on implementing and delivering Disaster Recovery functions and tests.
  • Performs any other related task as required.

Knowledge and Attributes:

  • Ability to communicate and work across different cultures and social groups.
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
  • Ability to maintain a positive outlook at work.
  • Ability to work well in a pressurized environment.
  • Ability to work hard and put in longer hours when it is necessary.
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
  • Ability to adapt to changing circumstances.
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
  • Additional skills proficiency such as (but not limited to):
    • Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
  • CCNA or equivalent certification.
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required Experience:

  • Entry-level experience or completion of the relevant intern program.
  • Entry-level experience with troubleshooting and providing the support required in network / data center / systems / storage administration and monitoring Services within a medium to large ICT organization.
  • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Similar Jobs

4 Hours Ago
Hyderabad, Telangana, IND
Senior level
Senior level
Big Data • Fintech • Information Technology • Insurance • Financial Services
The Data Engineer will utilize their expertise in data analytics and SQL to optimize queries, manage ELT processes, and troubleshoot issues. They will work independently and lead small teams, requiring strong communication and organizational skills to provide insights and solutions.
Top Skills: EltSQL
6 Hours Ago
Hybrid
Hyderabad, Telangana, IND
Entry level
Entry level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
Assist in building and implementing data ingestion processes using Big Data tools, support the management of data volumes for analytics, monitor performance, and work on application development utilizing advanced technologies. Collaborate with cross-functional teams to create data enablement solutions and ensure adherence to data security policies.
Top Skills: Atlassian StackAzure DevopsCdp 7.XFlumeHdfsHiveImpalaKafkaKerberosOoziePigPythonScalaSentrySparkSqoopZookeeper
7 Hours Ago
Hybrid
Hyderabad, Telangana, IND
Mid level
Mid level
Fintech • Information Technology • Logistics • Payments • Analytics • Business Intelligence • Generative AI
As a Solution Architect at Coupa, you will lead implementation design for Supplier Risk and Performance Management, advising clients on best practices and ensuring successful deployments. Collaborate with product management and external partners, enhancing customer success through your expertise in Coupa products. Significant client management and previous consulting experience required for effective implementation execution.
Top Skills: AravoArcherCoupa Risk AssessOnesourceProcess Unity

What you need to know about the Hyderabad Tech Scene

Because of its proximity to leading research institutions and a government committed to the city's growth, Hyderabad's tech scene is booming. With plans to establish India's first "AI city," the city is on track to become one of the world's most anticipated tech hubs, with companies like TransUnion, Schrödinger and Freshworks, among others, already calling the city home.
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account