Provides Level 1 and Level 2 technical support for global employees, troubleshooting hardware, software, network, SaaS, and endpoint issues. Supports Microsoft 365, Entra ID, Intune, user access, onboarding, offboarding, asset management, servers, cloud services, and infrastructure. Maintains documentation and knowledge articles, monitors systems, participates in IT projects, and contributes to security and continuous improvement initiatives while working rotational 24×5 shifts.
Location: Pune, Maharashtra
Role Summary
The Junior IT Systems Administrator will provide technical support and assist in the administration of Blancco's end-user computing, Microsoft 365, cloud services, and IT infrastructure. The role involves troubleshooting technical issues, supporting users globally, maintaining IT systems, and contributing to security and operational improvement initiatives.
Required Qualifications
• BE/B.Tech in IT, Computer Science, or related field.
• 2-3 years of experience in IT Support, Helpdesk, or Systems Administration.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• Willingness to work rotational 24×5 shifts, including nights.
Technical Skills
• Support and administration of Windows, macOS, and Linux systems.
• Experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
• User and access management in Microsoft Entra ID (Azure AD).
• Basic knowledge of Microsoft Intune and endpoint management.
• Familiarity with Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Understanding of networking fundamentals (TCP/IP, DNS, VPN, Firewalls).
• Basic experience with AWS or Azure cloud platforms.
• Familiarity with virtualization technologies (VMware/Hyper-V).
• Understanding of endpoint security, patching, and vulnerability management.
• Experience using ITSM tools such as Freshservice or ServiceNow.
• Basic PowerShell or scripting knowledge is desirable.
Responsibilities
• Provide Level 1 and Level 2 technical support to employees.
• Troubleshoot hardware, software, network, and SaaS application issues.
• Manage user accounts, licenses, and access permissions.
• Support Microsoft 365, Entra ID, Intune, and endpoint devices.
• Assist with onboarding, offboarding, and asset lifecycle management.
• Monitor and maintain servers, cloud services, and IT infrastructure.
• Create and maintain technical documentation, SOPs, and knowledge base
articles.
• Participate in IT projects and continuous improvement initiatives.
Role Summary
The Junior IT Systems Administrator will provide technical support and assist in the administration of Blancco's end-user computing, Microsoft 365, cloud services, and IT infrastructure. The role involves troubleshooting technical issues, supporting users globally, maintaining IT systems, and contributing to security and operational improvement initiatives.
Required Qualifications
• BE/B.Tech in IT, Computer Science, or related field.
• 2-3 years of experience in IT Support, Helpdesk, or Systems Administration.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.
• Willingness to work rotational 24×5 shifts, including nights.
Technical Skills
• Support and administration of Windows, macOS, and Linux systems.
• Experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
• User and access management in Microsoft Entra ID (Azure AD).
• Basic knowledge of Microsoft Intune and endpoint management.
• Familiarity with Windows Server, Active Directory, DNS, DHCP, and Group Policy.
• Understanding of networking fundamentals (TCP/IP, DNS, VPN, Firewalls).
• Basic experience with AWS or Azure cloud platforms.
• Familiarity with virtualization technologies (VMware/Hyper-V).
• Understanding of endpoint security, patching, and vulnerability management.
• Experience using ITSM tools such as Freshservice or ServiceNow.
• Basic PowerShell or scripting knowledge is desirable.
Responsibilities
• Provide Level 1 and Level 2 technical support to employees.
• Troubleshoot hardware, software, network, and SaaS application issues.
• Manage user accounts, licenses, and access permissions.
• Support Microsoft 365, Entra ID, Intune, and endpoint devices.
• Assist with onboarding, offboarding, and asset lifecycle management.
• Monitor and maintain servers, cloud services, and IT infrastructure.
• Create and maintain technical documentation, SOPs, and knowledge base
articles.
• Participate in IT projects and continuous improvement initiatives.
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