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Pontoon Global Solutions

Java Developer

Reposted 5 Days Ago
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Remote
Hiring Remotely in IN
Senior level
Remote
Hiring Remotely in IN
Senior level
Provide day-to-day support and maintenance for the Icertis Contract Management system. Troubleshoot contract, workflow, integration, reporting, and user issues; configure and test updates; monitor performance; maintain data integrity; document resolutions; coordinate escalations; and train end users. Participate in UAT and collaborate with business users to translate requirements into functional platform solutions.
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Icertis Application Support
Exp:7+ Years
Location: Remote

Key Responsibilities:

  • Provide day-to-day support and maintenance for the Icertis Contract Management system.

  • Troubleshoot and resolve user issues related to contract creation, workflows, integrations, and reporting.

  • Collaborate with business users to understand requirements and translate them into functional solutions within the Icertis platform.

  • Assist with system configuration, updates, and testing of new releases or patches.

  • Monitor system performance and proactively identify potential issues.

  • Document support issues, resolutions, and best practices to build a comprehensive knowledge base.

  • Coordinate with the Icertis product support team and other IT departments for escalations and complex problem-solving.

  • Provide training and guidance to end-users on Icertis functionalities and best practices.

  • Participate in user acceptance testing (UAT) for new features and enhancements.

  • Support data integrity and compliance by ensuring contracts and metadata are accurately maintained.

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